ENS Platform Errors

[mlajoie]

I suspect these are OK to ignore but want to be sure (ENS 10.5.5).  Please advise.

03/02/2020 09:54:56.297 AM   mfeesp(2392.3640) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:797): BlSetproperty failed for EVENT_SINK_EVENT_LOG_SIZE,retval = -1072627674

03/02/2020 11:54:55.621 AM   mfeesp(2392.3904) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:775): BlSetproperty failed for EVENT_SINK_ENABLE_EVENT_LOG,retval = -1072627674

03/02/2020 11:54:55.855 AM   mfeesp(2392.3904) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:797): BlSetproperty failed for EVENT_SINK_EVENT_LOG_SIZE,retval = -1072627674

03/02/2020 01:55:02.297 PM   mfeesp(2392.3640) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:775): BlSetproperty failed for EVENT_SINK_ENABLE_EVENT_LOG,retval = -1072627674

03/02/2020 01:55:02.422 PM   mfeesp(2392.3640) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:797): BlSetproperty failed for EVENT_SINK_EVENT_LOG_SIZE,retval = -1072627674

03/02/2020 02:28:26.570 PM   mfeesp(2392.3904) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:775): BlSetproperty failed for EVENT_SINK_ENABLE_EVENT_LOG,retval = -1072627674

03/02/2020 02:28:27.008 PM   mfeesp(2392.3904) <SYSTEM> LPC.CommonLPC.Error (common_policy_enforcement.cpp:797): BlSetproperty failed for EVENT_SINK_EVENT_LOG_SIZE,retval = -1072627674

[Former Member]

Hi @mlajoie 

Thank you for posting on the Community!

Do you see any functionalities of ENS impacted? There are many errors in the ENS Platform Errors log which are not tied to a functional impact. These logs are reserved for Technical Support and the Engineering Team to troubleshoot functional issues and unless you see an impact I would recommend ignoring the entries.

[mlajoie]

No imapct to ENS. The server was having performance issues and the server tech investigating looked in that log to see if there were issues because he said "It looks like McAfee is running hard on the box. I also see this in the endpointsecurityplatform_errors.log" Not sure what he means by "running hard" but I wanted to be sure it was safe to ignore these errors before progressing further.

[Former Member · Accepted solution]

Hi @mlajoie 

Thank you for confirming. I don't believe those errors would be related to ENS "running hard on the box". I wouldn't worry about them at this time - I can at least confirm to you, there is no known issues surrounding this particular error.

If you are seeing performance issues in regards to a certain application, may I suggest that you run the GetClean Tool on that machine. If the binaries linked to the application are signed, running this Tool will help get them included into our TrustDAT which in turn will improve the performance. If the binaries aren't signed, you will need to resort to regular exclusions.

For more details see: Whitelisting files in https://kc.mcafee.com/corporate/index?page=content&id=KB88205

Please do raise a Service Request with us if you need any assistance troubleshooting the performance issue (if that's what it turns out to be)