cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

ENS - On Demand Scan stopped always after 20 min

Jump to solution

Hi

I ran Custom Base or Policy Base On Demand Scan form console to PC. Task start without problem but always after 20min task is stopped and event 34855 (On-Demand Scan Canceled or Stopped) is return to consle.

I have setup Scheduled Scan Options in policy as scan anytime.  Any sugestion ?

Thanks in advice.

2 Solutions

Accepted Solutions
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: ENS - On Demand Scan stopped always after 20 min

Jump to solution

Hi @adamwoj 

I assume what you are doing is marking the system in ePO and selecting "Run Client Task Now". By doing so you have a default expiry time of 20 minutes. You can change this after selecting "Run Client Task Now" in the tab "options". However the best way to run an ODS task is via a schedule. So you would need to create a client task assignment and schedule the task to run at a certain time.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
McAfee Employee AdithyanT
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: ENS - On Demand Scan stopped always after 20 min

Jump to solution

Hi @adamwoj 

Thank you for your post.

My bet is on the Scan Task assignment options and Run task now option.

1) Run client task now has a default time out value of 20 minutes. This can be viewed under options tab once the task is selected. if you are not using an existing task and just creating one on the fly, you may not be able to edit the options after you get into the "Create New Task"

2) If it is due to task timeout, you will have to go to the group in ePO to which the task is assigned, click on assigned tasks tab and against the scan task that is in question. Now please click on edit assignment and look for the option that says "Stop the task if it runs for". If this value is set for 20 minutes, this is as per design.

Can you kindly check if any of the above is the case here?

edit: I just noticed @chealey's response. It makes more sense. I completely agree with that response and I guess that should resolve your query. Apologies for repeating it.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
3 Replies
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: ENS - On Demand Scan stopped always after 20 min

Jump to solution

Hi @adamwoj 

I assume what you are doing is marking the system in ePO and selecting "Run Client Task Now". By doing so you have a default expiry time of 20 minutes. You can change this after selecting "Run Client Task Now" in the tab "options". However the best way to run an ODS task is via a schedule. So you would need to create a client task assignment and schedule the task to run at a certain time.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: ENS - On Demand Scan stopped always after 20 min

Jump to solution

Thanks

McAfee Employee AdithyanT
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: ENS - On Demand Scan stopped always after 20 min

Jump to solution

Hi @adamwoj 

Thank you for your post.

My bet is on the Scan Task assignment options and Run task now option.

1) Run client task now has a default time out value of 20 minutes. This can be viewed under options tab once the task is selected. if you are not using an existing task and just creating one on the fly, you may not be able to edit the options after you get into the "Create New Task"

2) If it is due to task timeout, you will have to go to the group in ePO to which the task is assigned, click on assigned tasks tab and against the scan task that is in question. Now please click on edit assignment and look for the option that says "Stop the task if it runs for". If this value is set for 20 minutes, this is as per design.

Can you kindly check if any of the above is the case here?

edit: I just noticed @chealey's response. It makes more sense. I completely agree with that response and I guess that should resolve your query. Apologies for repeating it.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community