Hello, I am wondering if anyone has had any issues in endpoints lose connection to the VPN when the firewall is upgraded. My scenario is that I am upgrading endpoints that have ENS 10.5 (full suite to include the firewall) that are being migrated from one server to another and then afterwards, their ENS versions will be upgraded to 10.6 (full suite). It seems that on two of the test systems, they seem to lose network connectivity, drive mappings etc, but i am unable to pinpoint the cause. From looking at the logs, I am not seeing any entries in which connections are being dropped; also the policy from the old ePO server is being applied to the new ePO server-in both the Lost and Found container as well as the production container. Also from looking at the rules groups within the firewall policy, there aren't any Location Awareness options enabled. Also to mention, the IP range of the VPN and the FQDN is included as well...
Hello @ewas , I think upgrading ENSFW doesn't affect existing connections, so some trouble seems to occur on your system. I would recommend you to open a ticket with our technical support after gathering MER log and exported Firewall rule policy so that we can analyze and resolve problem.
Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
Community Help Hub
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.