cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 9
Report Inappropriate Content
Message 1 of 3

ENS FW (10.6.1) upgrade

Hello, I am wondering if anyone has had any issues in endpoints lose connection to the VPN when the firewall is upgraded.  My scenario is that I am upgrading endpoints that have ENS 10.5 (full suite to include the firewall) that are being migrated from one server to another and then afterwards, their ENS versions will be upgraded to 10.6 (full suite).  It seems that on two of the test systems, they seem to lose network connectivity, drive mappings etc, but i am unable to pinpoint the cause.  From looking at the logs, I am not seeing any entries in which connections are being dropped; also the policy from the old ePO server is being applied to the new ePO server-in both the Lost and Found container as well as the production container.  Also from looking at the rules groups within the firewall policy, there aren't any Location Awareness options enabled. Also to mention, the IP range of the VPN and the FQDN is included as well...

2 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: ENS FW (10.6.1) upgrade

Hello @ewas , I think upgrading ENSFW doesn't affect existing connections, so some trouble seems to occur on your system. I would recommend you to open a ticket with our technical support after gathering MER log and exported Firewall rule policy so that we can analyze and resolve problem.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: ENS FW (10.6.1) upgrade

Hello ,

If this is blocked by ENS FW , it shall record the respective IP block in the Eventmonitor log.

We have seen scenarios where in post upgrade ,  the VPN does gets disconnected due to delay in network card initialization and depending upon the POlicies that are configured .

Refer the KB article : https://kc.mcafee.com/corporate/index?page=content&id=KB92453

Thank you 

McAfee Support 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community