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ENS 10.7 - Install doesn't complete in Software Manager

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I installed the recent ENS 10.7 Bundle into the Evaluation Branch on two separate EPO environments. In both cases, all of the various options completed with the exception of the Endpoint Security Platform.

Endpoint Security Platform for 10.7 shows as “Updating” but the status never changes to “Completed.” The log file displayed the following.. Has anyone seen this before?   In order to get past this, I had to reboot the EPO server and remove the installed software from the Evaluation Branch. I was once told that there may be a buffer setting that needs to be updated to allow you to install the ENS 10.7 bundle. Is that true?

I then installed the two extensions manually. I then re-installed ENS 10.7 into the Evaluation Branch

 

Started: Check In Components 

Downloading the following component: 

McAfee Endpoint Security + ATP (type BUNDLE) - file name=McAfee Endpoint Security.0000.zip 

Downloading file D:\Program Files (x86)\McAfee\DB\SoftwareManager\3496\10.7\BUNDLE\26778\McAfee Endpoint Security.0000.zip. 

Successfully downloaded file D:\Program Files (x86)\McAfee\DB\SoftwareManager\3496\10.7\BUNDLE\26778\McAfee Endpoint Security.0000.zip. 

Checking in extension 'Adaptive Threat Protection , Common Catalog Framework , Common Catalog , Platform , Firewall , Common Catalog help , Client Proxy help , Client Proxy , Threat Detection Reporting , Threat Prevention , Web Control'. 

Successfully checked in extension 'Adaptive Threat Protection'. 

Successfully checked in extension 'Common Catalog Framework'. 

Successfully checked in extension 'Common Catalog'. 

Successfully checked in extension 'Platform'. 

Successfully checked in extension 'Firewall'. 

Successfully checked in extension 'Common Catalog help'. 

Successfully checked in extension 'Client Proxy help'. 

Successfully checked in extension 'Client Proxy'. 

Successfully checked in extension 'Threat Detection Reporting'. 

Successfully checked in extension 'Threat Prevention'. 

Successfully checked in extension 'Web Control'. 

Checking in package 'Endpoint Security Adaptive Threat Protection' into branch 'Evaluation'. 

Successfully checked in package 'Endpoint Security Adaptive Threat Protection' into branch 'Evaluation'. 

Checking in package 'Endpoint Security Platform' into branch 'Evaluation'. 

Successfully checked in package 'Endpoint Security Platform' into branch 'Evaluation'. 

Checking in package 'Endpoint Security Firewall' into branch 'Evaluation'. 

Successfully checked in package 'Endpoint Security Firewall' into branch 'Evaluation'. 

Checking in package 'McAfee Client Proxy' into branch 'Evaluation'. 

Successfully checked in package 'McAfee Client Proxy' into branch 'Evaluation'. 

Checking in package 'Endpoint Security Threat Prevention' into branch 'Evaluation'. 

Successfully checked in package 'Endpoint Security Threat Prevention' into branch 'Evaluation'. 

Checking in package 'Endpoint Security Web Control' into branch 'Evaluation'. 

Successfully checked in package 'Endpoint Security Web Control' into branch 'Evaluation'. 

Completed: Check In Components (Successfully checked in 13 components) 

1 Solution

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htsuji
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: ENS 10.7 - Install doesn't complete in Software Manager

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Hi @Glenn_Bolton ,

Thank you for posting on the Community.
We apologize for any inconvenience caused.

File upload limit issues are addressed in following knowledge.
https://kc.mcafee.com/corporate/index?page=content&id=KB90036

However, there seems to be no error at check-in from the log output.
It could be the following knowledge issue:
https://kc.mcafee.com/corporate/index?page=content&id=KB90800

If the Platform extension file status does not change after rebooting, you need to reinstall the extension file.
If you are able to confirm the reproducibility of this issue, we recommend that you enable debug logging in ePO, reproduce the issue, collect the MER logs, and create a new service request.


Refference:
Data Collection - How to enable debug logging and log size for Orion.log in ePolicy Orchestrator
https://kc.mcafee.com/corporate/index?page=content&id=KB52369

Data Collection - How to enable Log Level 8 for ePolicy Orchestrator troubleshooting
https://kc.mcafee.com/corporate/index?page=content&id=KB56207

 

Best regards,

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

2 Replies
htsuji
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: ENS 10.7 - Install doesn't complete in Software Manager

Jump to solution

Hi @Glenn_Bolton ,

Thank you for posting on the Community.
We apologize for any inconvenience caused.

File upload limit issues are addressed in following knowledge.
https://kc.mcafee.com/corporate/index?page=content&id=KB90036

However, there seems to be no error at check-in from the log output.
It could be the following knowledge issue:
https://kc.mcafee.com/corporate/index?page=content&id=KB90800

If the Platform extension file status does not change after rebooting, you need to reinstall the extension file.
If you are able to confirm the reproducibility of this issue, we recommend that you enable debug logging in ePO, reproduce the issue, collect the MER logs, and create a new service request.


Refference:
Data Collection - How to enable debug logging and log size for Orion.log in ePolicy Orchestrator
https://kc.mcafee.com/corporate/index?page=content&id=KB52369

Data Collection - How to enable Log Level 8 for ePolicy Orchestrator troubleshooting
https://kc.mcafee.com/corporate/index?page=content&id=KB56207

 

Best regards,

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Re: ENS 10.7 - Install doesn't complete in Software Manager

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So I opened a support request with McAfee 6 months ago when an identical issue occurred. The technician provided the same KB article and I changed the file size to 1024. I assumed that the "Bundle" installation option would install the extensions first, then the software. To fix the issue, I rebooted the EPO server and installed the two extensions. I have since tested the install with no issues. Next time, I wonder if I should install the required extensions first, before installing via the Bundle option. Thank you.
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