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dr14496
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Message 1 of 4

ENS 10.6.1 About Screen is blank

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Hi everyone,

I have deployed ENS 10.6.1 clients to about 20 machines. 15 of them are not showing anything in the About window where I can normally see information about the ENS version, AMCore update version and so on.

Clients OS: Win2k16

EPO version: 5.10.0

ENS version: 10.6.1

I have tried removing and reinstalling ENS (both via EPO as well as McAfee Endpoint Removal Tool) however to no avail. I even tried completely removing all McAfee products and ensuring there are nothing left in Program Files and Program Data folder, however the issue persists.

Please kindly advise if there's a solution to this.

1 Solution

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Pravas
McAfee Employee
McAfee Employee
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Re: ENS 10.6.1 About Screen is blank

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Hi @dr14496 ,

There could be a conflict with some other process that would need deeper investigation.

Please open a service request with the following details.

1) MER Logs

2) Screenshot of the About section

Thanks.

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3 Replies
Pravas
McAfee Employee
McAfee Employee
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Message 2 of 4

Re: ENS 10.6.1 About Screen is blank

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Hi @dr14496 ,

There could be a conflict with some other process that would need deeper investigation.

Please open a service request with the following details.

1) MER Logs

2) Screenshot of the About section

Thanks.

View solution in original post

dr14496
Level 7
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Message 3 of 4

Re: ENS 10.6.1 About Screen is blank

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Thank you for the quick response to this. May I ask the specific physical file (and location) of the MER Logs?
Pravas
McAfee Employee
McAfee Employee
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Message 4 of 4

Re: ENS 10.6.1 About Screen is blank

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Hi @dr14496 ,

Please find the instructions for MER in the link below.

https://kc.mcafee.com/corporate/index?page=content&id=KB59385

Thanks

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