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AdithyanT
McAfee Employee
McAfee Employee
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Message 11 of 16

Re: Difficulty re-installing ENS

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Hi @Sylvesterlon ,

Thank you for creating the Service Request with us. Apologies for the delay in response. Your Service Request is being actively worked upon by the assigned Engineer. We will be seeking your kind help in collection of MER logs from the machine (We are suspecting presence of leftovers from previous installs from what we saw in the install logs).

Surprisingly, even at the last attempt you have made to install the endpoint, I see an uninstall log for VSE on the machine.

A Remote session might definitely help with support. Please let us know your convenient time for working on this machine via the ticket and we will be glad to be of help over a remote session.

Please note: The Engineer assigned to you works between 8:30 AM and 3:30 PM IST. Please let us know if the time is not suitable for your work hours, we can make have the case reassigned a different Engineer accordingly!

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Thanks and regards,
Adithyan T
AdithyanT
McAfee Employee
McAfee Employee
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Message 12 of 16

Re: Difficulty re-installing ENS

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Hi @Sylvesterlon 

Thanks to your time and patience with our support, the reported issue is now resolved as per the Service Request. Please do not hesitate to let us know if you need any further assistance and we will be very glad to be of help! Hope your Support Experience was satisfactory! 🙂

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Adithyan T

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Former Member
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Message 13 of 16

Re: Difficulty re-installing ENS

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The remote session was helpful to resolving the issue.

Aravind-K
McAfee Employee
McAfee Employee
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Message 14 of 16

Re: Difficulty re-installing ENS

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Thank you Udo

Aravind K

mmarti30
Level 8
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Message 15 of 16

Re: Difficulty re-installing ENS

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What was the actual fix? I have the same exact issue.

Sivakumar1
McAfee Employee
McAfee Employee
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Message 16 of 16

Re: Difficulty re-installing ENS

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Hello @mmarti30 . Thank you for reaching out McAfee Community and There are several reasons for an Installation Failure . However I would recommend you to create a SR and work on a remote session and with this issue. There were traces of ENS which was installed before and we uninstalled the ENS using Endpoint Removal Tool and re-installed the latest version and it worked.

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