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Former Member
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Message 1 of 2

DAC dashboard empty


We need some help, please.

In dashboard display, the DAC Version chart displays an item from the empty Product Version column. We know that there are several versions within this item, but shouldn't it appear detailed as well?

Another point is DAC system events, which appear as Unknown.

Attached is the evidence of the issues raised.

We are already looking for KBs solutions, but we were unsuccessful.

Could you please help us?

Thank you.

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McAfee Employee
McAfee Employee
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Re: DAC dashboard empty

Hello @Former Member 

Is this a custom report that you are running? Normally latest extensions are always backward compatible. So yes it should show the DAC version. I am not seeing this particular query in default dashboard. So my first question is if this report created by you? If so then we need to look at the configuration. 

Also if you go select that empty product version you should get the machines details. If you select any machine from that list and go to Product Details tab what do you see the DAC version for those machines? Kindly share the extension version details as well.

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