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Could not install ENS in a system and throwing the below error message in the description.

15/01/2019 01:13:47.407 [2084] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -R uninst.ini -USEDETECT -S -L -A -G 0900 15/01/2019 01:13:47.417 [2084] [BootStrapperMain] process return code : 1 15/01/2019 01:13:47.417 [2084] [BootStrapperMain] Successfully Detected and Uninstalled Conflicting products 15/01/2019 01:14:02.477 [2680] [BootStrapperMain] Started installing Dependencies 15/01/2019 01:14:02.487 [2680] [BootStrapperMain] Installing Common 1124.1 15/01/2019 01:14:03.517 [2680] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart 15/01/2019 01:15:42.233 [2680] [BootStrapperMain] Install failed return code : 4294967295 15/01/2019 01:15:42.333 [2680] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common 15/01/2019 01:15:42.333 [2680] [BootStrapperMain] Modules Installation Failed 15/01/2019 01:15:42.333 [2680] [BootStrapperMain] Exiting Installation.
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McAfee Employee chealey
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Re: Could not install ENS in a system and throwing the below error message in the description.

Hi @User41980879

We'd need to see the full logs to see why it's failing. But these steps might help you look into the error first yourself:

What you can do to find the reason for the installation failure is:

  1. Open the installation log location and sort files by date and time > you'll want to look at the first installation-log present and for ENS this will be the Common Installation log first.

  2. Open the first installation related log i.e. Common_Install.log and scroll to bottom, you will see the installation failure code i.e. “return code: 1603” (all MSI installation error codes are listed here, https://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs.85).aspx)

  3. If you do see 1603, then scroll back up to the top of the log file and search for “value 3” (the word value may be different pending on log language). The first entry you find shows you point of failure.
    e.:
    !> Error - SysCore install failed: 255
    <= leave custom action Install_SysCore()
    CustomAction Install_SysCore returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Fin de la acción 12:28:11: InstallExecute. Return value 3.
    MSI (s) (98:70) [12:28:11:908]: Note: 1: 2265 2:  3: -2147287035 >> with these entries “Error - SysCore install failed: 255” and “-2147287035” you can search on the agent portal for errors

  4. It may also point you to look at another log file, in which case you can go to the mentioned log file and search for "error" or "fail". Again you can then search for these in agent portal.

 

In your case your Bootstrapper log, should point to another log - probably higher than this entry:
[BootStrapperMain] Install failed return code : 4294967295

This will most likely the be VSCORE log.

 

We also have a KB which might help you: https://kc.mcafee.com/corporate/index?page=content&id=KB87589

Feel free to share a further extract from the log files!

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