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Former Member
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Cant install Security Platform to be able to install Threat Prevention.

I was able to add the client to the EPO server and install the agent with no problem but I cant get Endpoint Security Platform installed to be able to install Endpoint Security Threat Prevention. All other clients on the domain completed the install of the packages. When it tries to installed I only see the error that it failed to install on the client. the system is in a classified area so remoting to the system is not possible. We are using EPO 5.10, 5.6.1 for the agent, 10.6.1 for the platform, and 10.6.1 for Threat Prevention.
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Former Member
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Re: Cant install Security Platform to be able to install Threat Prevention.

Hello @Former Member 

Thanks for your post.

I would like to request you to please let us know the Operating System Version.

Below is the KB for your reference:

https://kc.mcafee.com/corporate/index?page=content&id=KB82761

You can check the masvc.log for Agent to ePO Communication which will get recorded whether the task is coming or not.

Also please check Windows>Temp>McAfee Logs folder which will have the ENS installation logs.

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