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deus_ex
Level 8

Cant delete/fix FW and threat prevention

The installation was not finished and components FW and threat prevention can not be run. I cant delete of fix it.

I cant delete registry string and i cant delete files in Program Files - not have permission

Errors in Agent:

17.02.2016  17:49:38 Issue: ScriptScan is disabled.

17.02.2016  17:49:42 OК

17.02.2016  17:52:16 Endpoint Security Platform is not running.

17.02.2016  17:52:18 Issue: Access Protection is not responding. Issue: Self Protection is not responding.

17.02.2016  17:52:22 OК

17.02.2016  17:53:12 Issue: Web Control is not responding.

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3 Replies
mdensham
Level 7

Re: Cant delete/fix FW and threat prevention

Did you very get this fixed ... I just installed the End point protection on 7 brand new Windows 10 devices (after removing Livesafe pre installed on 4 of them) and all worked except one with the same error as above. Install looks good then fails to run. Have deinstalled and resinstalled with reboots in-between to no effect !

Any ideas ?

11/9/2016  5:03:47 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

11/9/2016  5:42:42 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

11/9/2016  6:00:58 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

11/9/2016  6:33:26 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

11/10/2016  11:09:50 AM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

11/10/2016  11:46:44 AM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

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proxima
Level 10

Re: Cant delete/fix FW and threat prevention

Hi,

Please call to support and ask about VSERemoval tool (now it's called MFERemoval) - it's generated once per quarter.

Using this tolol you will be able to remove all entries connected with VSE,

Regards

MK

mdensham
Level 7

Re: Cant delete/fix FW and threat prevention

Thanks MK.. good advice although after a few painful hours with them yesterday on an unrelated issue that approach was my last resort .. I manually cleared most things and reinstalled (again) and seems like all is working now

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