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Cannot communicate with the scan service.

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When  i tried to scan manually from a system, i get the below error message 

"Cannot communicate with the scan service."Capture2.PNG

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McAfee Employee chealey
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Re: Cannot communicate with the scan service.

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Which version of ENS are you using? This was typically an issue we had back in the 10.5.2 version.

It can however also be a sign of a dll injection or that the services aren't running - again if you are running anything below 10.5.4 you would be more suspetable to this.

If you are running 10.5.3 and lower, then please upgrade. If you are already running a later version, it might be worth opening a support ticket and providing them with an MER of the system affected as this type of issue would need investigating.

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2 Replies
McAfee Employee chealey
McAfee Employee
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Message 2 of 3

Re: Cannot communicate with the scan service.

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Which version of ENS are you using? This was typically an issue we had back in the 10.5.2 version.

It can however also be a sign of a dll injection or that the services aren't running - again if you are running anything below 10.5.4 you would be more suspetable to this.

If you are running 10.5.3 and lower, then please upgrade. If you are already running a later version, it might be worth opening a support ticket and providing them with an MER of the system affected as this type of issue would need investigating.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Cannot communicate with the scan service.

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Hi Chealey

I'm using  ENS 10.5.3 and thanks for your information.

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