cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot communicate with the scan service.

Jump to solution

When  i tried to scan manually from a system, i get the below error message 

"Cannot communicate with the scan service."Capture2.PNG

2 Solutions

Accepted Solutions
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Cannot communicate with the scan service.

Jump to solution

Which version of ENS are you using? This was typically an issue we had back in the 10.5.2 version.

It can however also be a sign of a dll injection or that the services aren't running - again if you are running anything below 10.5.4 you would be more suspetable to this.

If you are running 10.5.3 and lower, then please upgrade. If you are already running a later version, it might be worth opening a support ticket and providing them with an MER of the system affected as this type of issue would need investigating.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Cannot communicate with the scan service.

Jump to solution

After upgrading to ENS from 10.5.3 to 10.6.1, we did not get any similar issue

5 Replies
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Cannot communicate with the scan service.

Jump to solution

Which version of ENS are you using? This was typically an issue we had back in the 10.5.2 version.

It can however also be a sign of a dll injection or that the services aren't running - again if you are running anything below 10.5.4 you would be more suspetable to this.

If you are running 10.5.3 and lower, then please upgrade. If you are already running a later version, it might be worth opening a support ticket and providing them with an MER of the system affected as this type of issue would need investigating.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Cannot communicate with the scan service.

Jump to solution

Hi Chealey

I'm using  ENS 10.5.3 and thanks for your information.

Highlighted

Re: Cannot communicate with the scan service.

Jump to solution

Any similar issue reported for ENS 10.6.1.1273?

 I am getting the same error after we have updated to the February release.

Re: Cannot communicate with the scan service.

Jump to solution

After upgrading to ENS from 10.5.3 to 10.6.1, we did not get any similar issue

McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: Cannot communicate with the scan service.

Jump to solution

Hi @User16096767 If you are still seeing the issue with the February Update, kindly enable ENS debug logging and open a case with Technical Support after gathering an MER from the system displaying the issue. As I said, there are a number of causes of this issue. Some were identified as a product issue and addressed in McAfee Agent fixes and also various ENS fixes. More often than not, then issue is caused by something else though. There are currently no known issues with the Feb Update for this issue.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community