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Cannot communicate with the scan service.

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When  i tried to scan manually from a system, i get the below error message 

"Cannot communicate with the scan service."Capture2.PNG

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McAfee Employee chealey
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Message 2 of 6

Re: Cannot communicate with the scan service.

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Which version of ENS are you using? This was typically an issue we had back in the 10.5.2 version.

It can however also be a sign of a dll injection or that the services aren't running - again if you are running anything below 10.5.4 you would be more suspetable to this.

If you are running 10.5.3 and lower, then please upgrade. If you are already running a later version, it might be worth opening a support ticket and providing them with an MER of the system affected as this type of issue would need investigating.

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Re: Cannot communicate with the scan service.

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After upgrading to ENS from 10.5.3 to 10.6.1, we did not get any similar issue

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McAfee Employee chealey
McAfee Employee
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Message 2 of 6

Re: Cannot communicate with the scan service.

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Which version of ENS are you using? This was typically an issue we had back in the 10.5.2 version.

It can however also be a sign of a dll injection or that the services aren't running - again if you are running anything below 10.5.4 you would be more suspetable to this.

If you are running 10.5.3 and lower, then please upgrade. If you are already running a later version, it might be worth opening a support ticket and providing them with an MER of the system affected as this type of issue would need investigating.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Cannot communicate with the scan service.

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Hi Chealey

I'm using  ENS 10.5.3 and thanks for your information.

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Re: Cannot communicate with the scan service.

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Any similar issue reported for ENS 10.6.1.1273?

 I am getting the same error after we have updated to the February release.

Re: Cannot communicate with the scan service.

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After upgrading to ENS from 10.5.3 to 10.6.1, we did not get any similar issue

McAfee Employee chealey
McAfee Employee
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Message 6 of 6

Re: Cannot communicate with the scan service.

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Hi @User16096767 If you are still seeing the issue with the February Update, kindly enable ENS debug logging and open a case with Technical Support after gathering an MER from the system displaying the issue. As I said, there are a number of causes of this issue. Some were identified as a product issue and addressed in McAfee Agent fixes and also various ENS fixes. More often than not, then issue is caused by something else though. There are currently no known issues with the Feb Update for this issue.

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If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
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