Can't update ENS 10.6.1

[jess_arman · Accepted solution]

@russm @Daniel_S So to clarify, the confusion comes from the fact that the Full Installer and Patch packages for ENS 10.6.1 Dec Update had different build numbers than the minor update/hotfix package. This could lead to siginificant confusion about what was "the latest" despite them all being the same from a code-base perspective. So, there is no need to apply the Hotfix on top of the builds. Since release, all of the the hotfix packages were pulled due to confusion and issues with the differing build numbers causing repeated installation attempts on top of versions that didn't need it because it was already up to date.  Below are the "latest" build numbers. Anything else, you'll need to wait for February update for newer or to upgrade systems that were on, for example, a 10.6.1 Nov Update.

Adaptive Threat Protection client	10.6.1.1120	PD27825	KB82450(Firewall, Threat Prevention, and Web Control) KB88788 (ATP)	December 11, 2018
Common client	10.6.1.1124
Firewall client	10.6.1.1106
Threat Prevention client	10.6.1.1208
Web Control client	10.6.1.1082

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

[SWISS]

@jess_arman

Large Mcafee reseller here speaking for all our customer in SBS and ENTERPRISE:

Please then specify in Detail and with screenshots or seperate KB what customers should do right.

The fact that customer machines COULD get extreme slow if they try updates every hour is enough.

Do they need to adapt their Deployment jobs with complex task and queries? Only run the deployment job on machines which need the updates? How far or fast does the regular Deployment JOB from mcafee notice (Find out he does not need to update)? Why does one customer write his machines get slow (What we all don't want)

[bretzeli]

We agree, Mcafee Forum people should post some detailed info right here. And maybe some help hotw to make sure everybody understand Hot fixes, Patches and Install from BASE 10.6.1 upwards to December 2018 Update 10.6.1.1124.

We have seen two sites with mix of 10.6.1.1103 and 10.6.1.1124 and it's unclear for us WHY not all machines show 10.6.1.1124. Global Updates is enabled and there are Tasks running with push all products and also an Update task.

[SWISS]

Jessica,

Customers have problems UPDATING from. All have expierence sicne 10.2 to 10.6.1 and have managed all other disasters like ACTUAL/PREVIOUS Hotfix, Patch MIX.

But this time there seems to be a real problem. No mather what we do we can ONLY Update about 1% of the total clients or server to 10.6.1.1124. No matter what they try. Re-deploy, Global Update, Update Task.

ENS 10.6.1.1103
to
ENS 10.6.1.1124 DEC
ENS 10.6.1.1125 Whatever | Re-Post?

You guys may urgently look into this...

[jess_arman · Accepted solution]

@SWISS  As we've discussed, there were several unique challenges that were found with the 10.6.1 December Update that we're fully aware of and have been extensively reviewing and working on. These hurdles will be eliminated by the planned 10.6.1 February Update release.

The minor update packages for ENS 10.6.1 December Update were pulled shortly after release and are not available. Thus the only ways to get to 10.6.1 Dec Update is in scenarios similar to the following:

ENSTP 10.5.4 RTW --> ENSTP 10.6.1 Dec Update | Customer will need the Full Install Package

ENSTP 10.6.0 RTW --> ENSTP 10.6.1 Dec Update | Customer will need the Patch Package

ENSTP 10.6.1 Nov Update --> Customer will need to wait for February Update 

If for some reason you are seeing build numbers for 10.6.1 December update that are different than the ones listed in the previously provided table, then you likely have the pulled minor update/hotfix  packages which we do not advise be used as you will experience problems with the upgrades/updates.

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

[ilukeberry]

They totally botched December Update... I have a total mess also in ePO regarding Windows cilents... ton of Endpoinds showing status pending upgrade.. and they never upgrade.

[philrandal]

The February 2019 update has now been released

[vandreytrindade]

It is a hotfix only. Not a new version.

[jess_arman]

@vandreytrindade It is an update that contains fixes and improvements, not a hotfix. Hotfixes are releases made out of cycle for specific customer issues.
It is true that this release only includes an incremental update type package, and not a full installer.

Full installers for this year are only set to be released in April and October to line up with the Microsoft Redstone OS releases.
Additional planned releases/updates for this year will come in April, June, August, and October as we have moved to an every other month cadence for ENS in order to allow customers to have an easier time keeping pace. Customer specific hotfixes can be released at any time, as needed in the interim periods between releases.

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

[vandreytrindade]

Noted! Sorry!

What I tried to say is that you can't install it from scratch. Need to install the December Update and then update to the February Update.