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App Exclusion for Process?

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I have a SAAS app that when users try to run they get an ENS message stating  the user was running an EXE that tried to access a folder on their PC and it violated the rule "Malware Behavior: Windows EFS Abuse" and was blocked. I know the EXE is good how do I set the EXE up to Execute and do what it needs? Before actually getting this message I was told the EXE needed to be excluded so I set that as low risk process. 

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