Showing results for 
Show  only  | Search instead for 
Did you mean: 

Amcore updated to 0.0

After upgrading to endpoint security and threat prevention module, my client machines appear to no longer have an am core content version in Epo properties. When I try to run update now for any of these machines, the logs show that the amcore version has been successfully updated to 0.0. On demand scanning also seems to be disabled for these machines With the error Message “unable to contact scanning service”. Are we still covered?
1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Amcore updated to 0.0

Hello , 

Clearly the ENS is in broken or perhaps its in partial state . Kindly perform a reboot and if that does not help proceed to reinstall the ENS on the endpoint .

Some additional information :

This issue occurs when AMCore content has not yet been updated after installing the product.If its shows 0.0 that means the AmCore is in its initial state .

> You may try to perform the manual update by downloading the AMCORE executable from McAfee Security updates site and run it locally on the machine .

For “unable to contact scanning service” message , this indicates the the Scanner services are not yet started . You may confirm this by performing a EICAR test on the endpoint .

We strongly recommend to Reinstall the ENS to resolve the issue .


Thank you 

McAfee Support 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community