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naseer
Level 8
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Message 1 of 5

Amcore content not updating

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McAfee products installed -

Endpoint Security Threat Prevention 10.7.0.3113,

Endpoint Security Common 10.7.0.3012,

Endpoint Security Adaptive Threat Protection 10.7.0.3183,

McAfee Agent 5.6.5.236

 

Operating System OS Type:Windows 10,

OS Platform:Workstation,

OS Version:10.0

 

The AMcore content does not update on the client machine. I have tried both locally and also tried pushing from the ePO but amcore content fails to update.

 

From the McScript.log file I see the below mentioned error messages

 

2021-12-23 15:05:08      X            #66540 ScrptExe             Line 1384:  Return The following packages were not in the repository:  MSCANENG1000, LV2SNENG1000, ENDPCNT_1000, AMCORDAT2000, EXTRADAT1000.

2021-12-23 15:05:08      X            #66540 ScrptExe             Finished section SetOtherMessages

2021-12-23 15:05:08      X            #66540 ScrptExe             SetOtherMessages executed successfully.  Setting szMessage to The following packages were not in the repository:  MSCANENG1000, LV2SNENG1000, ENDPCNT_1000, AMCORDAT2000, EXTRADAT1000.

2021-12-23 15:05:08      X            #66540 ScrptExe             ReportStatus

2021-12-23 15:05:08      X            #66540 ScrptExe             Line 1378:  ReportStatus The following packages were not in the repository:  MSCANENG1000, LV2SNENG1000, ENDPCNT_1000, AMCORDAT2000, EXTRADAT1000.

2021-12-23 15:05:08      X            #66540 ScrptExe             The following packages were not in the repository:  MSCANENG1000, LV2SNENG1000, ENDPCNT_1000, AMCORDAT2000, EXTRADAT1000.

 

 

The above error messages clearly show that the AMCORE content (AMCORDAT2000) were not found in the repository.

 

From another log file, I found the below error

 

2021-12-16 22:10:27      E            #42000 downloader       Error trace:

2021-12-16 22:10:27      E            #42000 Thread [Main thread]->

2021-12-16 22:10:27      E            #42000 SessMgr              [initializeScript]->

2021-12-16 22:10:27      E            #42000 creposi [setNextRepositoryToUse]->

2021-12-16 22:10:27      E            #42000 creposi [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->

2021-12-16 22:10:27      E            #42000 downloader         Downloading file from https://USA0300VM2749:443/Software/SiteStat.xml?hash={f594d97e-5ebc-11ec-2689-bfe3bd0018e6} to C:\WINDOWS\TEMP\SiteStat.xml failed.

 

2021-12-23 00:00:02      E            #53064 mue      build version is empty so skipping it.

2021-12-23 00:00:02      E            #53064 pm_service        Install and uninstall lists are null

2021-12-23 00:00:02      E            #53064 mue      exception occured: pm_exception occured with error code: 2

1 Solution

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naseer
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Message 5 of 5

Re: Amcore content not updating

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The amcore content was not updated in the distributed repository. Hence, replicating the DR and then run the daily amcore content update task has helped me resolve the issue 

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4 Replies
Pravas
McAfee Employee
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Message 2 of 5

Re: Amcore content not updating

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Hi @naseer,

Thank you for your post. Please share the following details.

1. Is USA0300VM2749 ePO Server?

2. What is the current AmCore version on the system?

3. How many systems are affected?

4. When did the issue start?

5. Were there any recent configuration changes in the environment?

Thanks

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naseer
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Re: Amcore content not updating

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Please find the answers below

1. Is USA0300VM2749 ePO Server? No, 

2. What is the current AmCore version on the system? It shows amcore content 0.5

3. How many systems are affected? 40 systems 

4. When did the issue start? last week

error found in the MASVC_system name.log file are as below

2022-01-05 10:00:01.476 masvc(652.864) scheduler.Info: Scheduler: Invoking task [Amcore Latest update]...
2022-01-05 10:00:01.477 masvc(652.864) scheduler.Info: The task Amcore Latest update becomes active

2022-01-05 10:31:01.255 masvc(652.864) scheduler.Info: The task Agent Wakeup-Delta Props v2 is successful
2022-01-05 10:31:02.987 masvc(652.864) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <202>.
2022-01-05 10:31:02.988 masvc(652.864) ahclient.Info: Agent handler doesn't have anything to send. response code 202.
2022-01-05 10:31:02.988 masvc(652.864) ahclient.Info: Spipe connection response received, network return code = 1008, response code 202.

Pravas
McAfee Employee
McAfee Employee
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Message 4 of 5

Re: Amcore content not updating

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Hi @naseer ,

AmCore version 0.5 indicates the affected system has never updated.

The download is failed from host  USA0300VM2749

2021-12-16 22:10:27      E            #42000 downloader         Downloading file from https://USA0300VM2749:443/Software/SiteStat.xml?hash={f594d97e-5ebc-11ec-2689-bfe3bd0018e6} to C:\WINDOWS\TEMP\SiteStat.xml failed.

Perhaps systems are unable to fetch updates from the location.

Please log a ticket with McAfee Support and we shall check with your configuration.

Thanks.

Was my reply helpful?
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naseer
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Message 5 of 5

Re: Amcore content not updating

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The amcore content was not updated in the distributed repository. Hence, replicating the DR and then run the daily amcore content update task has helped me resolve the issue 

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