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Muaath
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Amcore Not updating "product(s) running the latest amcore"

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a month ago, I checked in AMCore package. as scheduled, all clients were able to update AMCore contents except one system (PC-01) in DMZ level. when I tried to click update manually, I get this message "product(s) running the latest amcore". please see the following logs found on (PC-01):

Spoiler
2021-11-10 10:49:54 E #7236 UpdatePlugin Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 10:49:54 E #7236 ScrptExe [SetProductInfo]->
2021-11-10 10:49:54 E #7236 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 10:49:54 E #7236 UpdatePlugin Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 10:49:54 E #7236 ScrptExe [SetProductInfo]->
2021-11-10 10:49:54 E #7236 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 10:49:54 E #7236 UpdatePlugin Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 10:49:54 E #7236 ScrptExe [SetProductInfo]->
2021-11-10 10:49:54 E #7236 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 10:49:54 E #7236 UpdatePlugin Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 10:49:54 E #7236 ScrptExe [SetProductInfo]->
2021-11-10 10:49:54 E #7236 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 10:49:54 E #7236 UpdatePlugin Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section SetHealthChecksEnabled]->
2021-11-10 10:49:54 E #7236 ScrptExe [SetProductInfo]->
2021-11-10 10:49:54 E #7236 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 10:49:54 E #7236 UpdatePlugin Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section SetHealthChecksEnabled]->
2021-11-10 10:49:54 E #7236 ScrptExe [SetProductInfo]->
2021-11-10 10:49:54 E #7236 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 10:49:54 E #7236 ScrptExe Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [GetProductInfo]->
2021-11-10 10:49:54 E #7236 ScrptExe Failed to get the product information. Setting InstalledManifestVer to FALSE
2021-11-10 10:49:54 E #7236 ScrptExe Error trace:
2021-11-10 10:49:54 E #7236 Thread [Main thread]->
2021-11-10 10:49:54 E #7236 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [CallIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 10:49:54 E #7236 ScrptExe [LoopIf]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 10:49:54 E #7236 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section ScriptMain]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 10:49:54 E #7236 ScrptExe [Call]->
2021-11-10 10:49:54 E #7236 ScrptExe [Executing section DeinitPlugin]->
2021-11-10 10:49:54 E #7236 ScrptExe [DeinitSignalApp]->
2021-11-10 10:49:54 E #7236 ScrptExe Could not deinitialize the process with id - AMCORE__2000:9892_2594733178:0001 as no such process exists
2021-11-10 11:49:05 E #1016 UpdatePlugin Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 11:49:05 E #1016 ScrptExe [SetProductInfo]->
2021-11-10 11:49:05 E #1016 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 11:49:05 E #1016 UpdatePlugin Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 11:49:05 E #1016 ScrptExe [SetProductInfo]->
2021-11-10 11:49:05 E #1016 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 11:49:05 E #1016 UpdatePlugin Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 11:49:05 E #1016 ScrptExe [SetProductInfo]->
2021-11-10 11:49:05 E #1016 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 11:49:05 E #1016 UpdatePlugin Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 11:49:05 E #1016 ScrptExe [SetProductInfo]->
2021-11-10 11:49:05 E #1016 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 11:49:05 E #1016 UpdatePlugin Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section SetHealthChecksEnabled]->
2021-11-10 11:49:05 E #1016 ScrptExe [SetProductInfo]->
2021-11-10 11:49:05 E #1016 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 11:49:05 E #1016 UpdatePlugin Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section LoadPlugIn]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section SetHealthChecksEnabled]->
2021-11-10 11:49:05 E #1016 ScrptExe [SetProductInfo]->
2021-11-10 11:49:05 E #1016 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-11-10 11:49:05 E #1016 ScrptExe Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [GetProductInfo]->
2021-11-10 11:49:05 E #1016 ScrptExe Failed to get the product information. Setting InstalledManifestVer to FALSE
2021-11-10 11:49:05 E #1016 ScrptExe Error trace:
2021-11-10 11:49:05 E #1016 Thread [Main thread]->
2021-11-10 11:49:05 E #1016 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [CallIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section StartUpdateProcess]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section GetDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughProductIDList]->
2021-11-10 11:49:05 E #1016 ScrptExe [LoopIf]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section EnumerateThroughFile]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ExecuteDetectionScript]->
2021-11-10 11:49:05 E #1016 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\AMCORDAT2000\amcore.mcs, ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section ScriptMain]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section IsUpdateRequired]->
2021-11-10 11:49:05 E #1016 ScrptExe [Call]->
2021-11-10 11:49:05 E #1016 ScrptExe [Executing section DeinitPlugin]->
2021-11-10 11:49:05 E #1016 ScrptExe [DeinitSignalApp]->
2021-11-10 11:49:05 E #1016 ScrptExe Could not deinitialize the process with id - AMCORE__2000:9776_3859988631:0001 as no such process exists

This month, all system were having the same issue except DMZ level systems, (PC-01) still having the issue. ePO server is in DMZ. for investegation, I checked in the previous AMCore. all clients are not showing the error in the logs anymore.

McAfee agent version: 5.6.X

msgbus cer updater version: 5.5.1

ENS version: 10.6.1

1 Solution

Accepted Solutions
rfranci
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Amcore Not updating "product(s) running the latest amcore"

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Hi @Muaath ,

Thankyou for reaching us on community!

I would request you to check if updating root certificates helps in resolving the issue. you can follow the below article for steps :
https://kc.mcafee.com/corporate/index?page=content&id=KB91697

I hope this helps .
- Rohit Francis 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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2 Replies
rfranci
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: Amcore Not updating "product(s) running the latest amcore"

Jump to solution

Hi @Muaath ,

Thankyou for reaching us on community!

I would request you to check if updating root certificates helps in resolving the issue. you can follow the below article for steps :
https://kc.mcafee.com/corporate/index?page=content&id=KB91697

I hope this helps .
- Rohit Francis 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

View solution in original post

Muaath
Level 7
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Message 3 of 3

Re: Amcore Not updating "product(s) running the latest amcore"

Jump to solution

Thanks for you reply,

1- can mgsbus cer updater cause the issue?

2- in the link you provided, when I use option 3, I should simply deploy the package using deployment task?

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