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Herkules
Level 10
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Message 1 of 7

Adaptive Threat Protection slows down computer

Dear Community,

After deployment ATP to several computers most of them encounter a delay by starting an application i.e. a Browser. This happens once after starting the PC new and then if the user restarts the application there is no delay anymore.

Is there a local cache for ATP saved on the computer which can be edited?  How can this delay be avoided?

Thank you in advance.

6 Replies
ZeeArhaan
McAfee Employee
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Message 2 of 7

Re: Adaptive Threat Protection slows down computer

Hello,

Thank you for reaching out to the McAfee community.

It can be avoided by resetting the file reputation cache in Adaptive Threat Protection

https://kc.mcafee.com/corporate/index?page=content&id=KB90699 

Also, refer to this :

https://docs.mcafee.com/bundle/endpoint-security-10.7.x-common-product-guide-windows/page/GUID-74E29...

https://docs.mcafee.com/bundle/endpoint-security-10.6.0-adaptive-threat-protection-product-guide-win...

Thanks

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Herkules
Level 10
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Message 3 of 7

Re: Adaptive Threat Protection slows down computer

Hello,

Does this mean that this behavior, the delay, is normal?

Do I really have to reset the reputation cache manually every time it occurs?

ZeeArhaan
McAfee Employee
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Message 4 of 7

Re: Adaptive Threat Protection slows down computer

What is the ENSATP version you are using?

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Herkules
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Message 5 of 7

Re: Adaptive Threat Protection slows down computer

It is the version 10.7.0.2714

ZeeArhaan
McAfee Employee
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Message 6 of 7

Re: Adaptive Threat Protection slows down computer

Thanks, could you please try ENS: 10.7.0 April 2021 update, we have fixed numerous issues related to ATP, see release notes and resolved issues.

https://docs.mcafee.com/bundle/endpoint-security-10.7.x-release-notes/page/GUID-5F4E0ACD-5710-4AF1-9...

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Herkules
Level 10
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Message 7 of 7

Re: Adaptive Threat Protection slows down computer

Ok thanks, I'll give it a try and get back to you.

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