Open an SR with customer service, get to an ENS guy or gal and ask them for the Removal Tool. If manual remediation isn't working you can use this tool locally or through ePO to uninstall the deisred software. It isn't publically available so you would need to open an SR to get it. Takes about 5 mins, and you'll be all set!
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
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