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nashcoop
Level 11
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Message 1 of 4

ATP Real Protect Cloud detecting & deleting critical internal process

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I've run into a problem where the ATP real protect cloud feature is detecting and deleting an internal process that we use even though I have scan exclusions applied and the process is listed as "Low Risk" on the OAS.  We do not have a TIE server.  What do I need to do in order to get ATP to stop detecting this process as malicious and deleting?  Temporarily I've had to disable the Real Protect Cloud functionality in ATP so we can run the process, but obviously that's not ideal as a long term solution.

Real Protect-EC!FEEFE0C11E0D, reputation: 1 [Known Malicious]

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hitesh_Reddy
McAfee Employee
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Re: ATP Real Protect Cloud detecting & deleting critical internal process

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Hello @nashcoop ,

Thank you for writing back, with reference to the Service Request, we have logged an escalation with the McAfee Labs and Real Protect research team. We shall update you on the SR and keep you posted here too.

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hitesh_Reddy
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Re: ATP Real Protect Cloud detecting & deleting critical internal process

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Hello @nashcoop,

Thank you for writing, Understanding the situation could you please try logging a service request with the support where we could engage the McAfee Labs to understand if this could be false-positive and also possibly suppress if deemed so. This would be an ideal solution.

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Hitesh

nashcoop
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Re: ATP Real Protect Cloud detecting & deleting critical internal process

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This was already done under SR# 4-21748626921 and samples were submitted under SR# 4-21748626641.

hitesh_Reddy
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Re: ATP Real Protect Cloud detecting & deleting critical internal process

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Hello @nashcoop ,

Thank you for writing back, with reference to the Service Request, we have logged an escalation with the McAfee Labs and Real Protect research team. We shall update you on the SR and keep you posted here too.

View solution in original post

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