Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 1

ATP Cannot Enforce Action onto Manually imported file reputations

Hello everyone,

I am trying to clean files which reputations are manually imported in ePO but ATP module of ENS cannot enforce action on them. I am using the action enforcement as Clean when reputation threshold reaches: Known Malicious.

Here is an interesting log from ENS Platform error log:

01/18/2018 04:56:51.523 PM mfeatp(2932.1020) <SYSTEM> Orchestrator.JCM.Error (jcm_native.cpp:911): Failed to finalize reputation for file C:\PROGRAM FILES\TRANSMISSION\TRANSMISSION-QT.EXE. ErrorCode 0xc030002f

By the way, I am sure TIE and ATP is working because when I change another file's reputation it enforces action. Here is the log from Adaptive Threat Protection Activity:

2/5/2018 8:56:10 AM mfeatp(2820.12832) <SYSTEM> Orchestrator.Action.Activity: Action Taken on File C:\USERS\USER\DOWNLOADS\MINIWEB-WIN32-20130309\MINIWEB\MINIWEB.EXE with reputation 1 is: Clean

Any ideas? I have already created service requests for this issue but no imporvement yet. 


You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community