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SWISS
Reliable Contributor
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Message 1 of 4

09/2021 Patchday KB5002005 Office 2016 fails with ENS active W10 DELL

15.09.2021

Hello,

We have feedback from customers 1st level that KB5002005 Office 2016 fails via WSUS-Server on DELL W10 with ENS 10.7 latest release on machines. All Windows Updates are extreme urgent because of the CVE-2021-40444 - MSHTML Remote Code Execution and OS/Office Patches.

Thus customer are unable to largely pretest with this situation.

Any help welcome. Turning off ON ACCESS SCAN resolved the install.

We have no further feedback in detail currently from customers.

Greetings from Switzerland

3 Replies
Tares1
McAfee Employee
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Message 2 of 4

Re: 09/2021 Patchday KB5002005 Office 2016 fails with ENS active W10 DELL

Hello @SWISS 

Thank you for reaching the support community.

I have verified and not found a known issue for this update from Microsoft.

Can you please open a malware SR to upload the scan logs and sample for false positive verification?

Submit potential false positives from the product or through GTI to McAfee Labs
Technical Articles ID: KB85567

https://kc.mcafee.com/corporate/index?page=content&id=KB85567

 

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Thanks and regards,
Tiago A
Tech-Nic
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Message 3 of 4

Re: 09/2021 Patchday KB5002005 Office 2016 fails with ENS active W10 DELL

Hello @SWISS

I have just checked and i was able to install (ENS10.7 Juni Update), DELL Laptops and W10 latest.
Just different: I have download from Microsoft directly as we do not use WSUS in this case.

Hope it could help somehow.
Cheers from Germany

SWISS
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Message 4 of 4

Re: 09/2021 Patchday KB5002005 Office 2016 fails with ENS active W10 DELL

Merci, we did not see any further problems also with larger customer of different DELL modells.

Seemed to be an IT Netapp engineer DELL user machine (Who knows what he does.....)

Thank you for the feedback

 

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