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Removal Tool

I believe we are not a customer to McAfee, but i found the following products installed on a user's laptop and is unable to remove it.

- McAfee Endpoint Security Platform 10.6.1

- McAfee Endpoint Security Threat Protection.

Whenever the user launch command prompt, chrome, windows explorer, the McAfee Endpoint installer runs and encounter the error "Detection of product '{21A798B9-A5A1-49D7-9F96-CC8B14F7EAEF}', feature 'x64' failed during request for component '{EA99D1E8-1963-4295-8EF8-BCC25CCD37E5}'"

I have tried the following.

- removing from Add programs and features

- Windows 10 Apps and features

- get the uninstall string from regedit Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.

Run the uninstall command, it runs but program is still there.


Could you supply me the removal tool so i can remove the programs?

I have read this as well ( but nth works. could you help? Tks.

7 Replies
McAfee Employee
McAfee Employee
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Message 2 of 8

Re: Removal Tool

Hello @alvinyip80 ,

To Download the removal tool you need the Grant number which is with Mcafee Customers.

There is one more option you can try to remove the product from your environment.

  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see:
  • Do not run a REG file that is not confirmed to be a genuine registry import file.
  1. Press Windows+R, type regedit and click OK.
  2. Navigate to one of the following registry keys:

    HKEY_LOCAL_MACHINE/Software/Wow6432Node/McAfee/ePolicy Orchestrator/Application Plugins

    HKEY_LOCAL_MACHINE/Software/Wow6432Node/NetworkAssociates/ePolicy Orchestrator/Application Plugins
  3. Select the key for the product that you want to remove. For example, ENDP_GS_1070.
  4. Right-click Uninstall Command and select Modify.
  5. Highlight the text in the Value data field, right-click, and select Copy. For example:

    "C:\Program Files\McAfee\Endpoint Security\Endpoint Security Platform\RepairCache\SetupCC.exe" /x /managed
  6. Click Cancel.
  7. Close the registry editor.
  8. Press Windows+R, type Run, paste the contents copied from step 5 into the Open field, and then click OK.

The product now uninstalls.

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Thanks and regards,
Yash T

Re: Removal Tool

Thanks for this information.

I managed to get the removal tool and removed the software.

Thanks so much for the help!

Reliable Contributor
Reliable Contributor
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Message 4 of 8

Re: Removal Tool


You can get the removal tool from the product site:

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!

Re: Removal Tool

Pointing people to a URL that requires login is not helpful. Many users inherit support of a PC that has moved on from McAfee Enterprise as a solution. We just need to remove the software. I feel as if I'm being held hostage. Please, please provide a direct download link to the ERT so I can give this user her PC back.

Can you at least email me the tool?

Re: Removal Tool

Can you DM or otherwise let me know where you got the tool? McAfee has me held hostage right now 😞


McAfee Employee
McAfee Employee
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Message 7 of 8

Re: Removal Tool

Hi @JHaggerty 

I'm afraid the tool can only be shared with customers with a valid Grant Number. Generally speaking you should not require this tool to uninstall the software. The tool is only to be used when regular uninstallations fail.

To uninstall the software you can:

- use Add/Remove Programs

- usi MSIStrings > the string to be used can be found for each component under the following Regkey: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432\Network Associates\ePolicy Orchestrator\Application Pluggins\ENDP_xx_10XX

- use an ePO uninstall task (which I assume isn't an option for you though)


If the uninstallation is failing via these methods, I can DM you the manual uninstall steps.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Removal Tool

Thank you for the reply. Before we reached out a user had tried to remove the sw manually. The Reg Key doesn't exist. No directory path exists for McAfee. I think we need the uninstaller, which still might not work.

Going to consult the user, catalog her needed applications, and reinstall Windows 10. Seems extreme just to remove a piece of sw, but here we are.

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