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Product "EPR_TOOL1000" installation failed, reason "Unknown error

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Hello,

 

I want to uninstall McAfee antivirus on a domain controller. Windows

(I have access to the DC only in cli)

 

1 -I execute the following command directly on the workstation : C:\>McAfeeEndpointProductRemoval_22.2.0.31.exe --accepteula --ALL

2 - I create a deployment task that installs the removal with the command --accepteula --ALL or --accepteula --MA

3- I create a client task that I call later

 

all 3 solutions fail

 

Log in the EPO : 

La tâche X à exécuter immédiatement a été reçue.
07/04/22 08:06:24La tâche à exécuter immédiatement a démarré.
07/04/22 08:07:40La tâche X à exécuter immédiatement a échoué.
Détails : Product "EPR_TOOL1000" installation failed, reason "Unknown error"..

 

 

then Log in the Server :

2022-04-07 07:26:51       I           #6840   ScrptExe            Running "C:\ProgramData\McAfee\Agent\\Evaluation\EPR_TOOL1000\Install\0000\execute_epr.bat" --accepteula --MA

2022-04-07 07:26:51       I           #6840   ScrptExe            Running "C:\ProgramData\McAfee\Agent\\Evaluation\EPR_TOOL1000\Install\0000\execute_epr.bat" --accepteula --MA

2022-04-07 07:26:51       I           #6840   ScrptExe            Did not match searched path

2022-04-07 07:26:51       I           #6840   ScrptExe            Executing "C:\ProgramData\McAfee\Agent\\Evaluation\EPR_TOOL1000\Install\0000\execute_epr.bat" --accepteula --MA

2022-04-07 07:26:51       I           #6840   ScrptExe            Using Aac exclusion path C:\ProgramData\McAfee\Agent\\Evaluation\EPR_TOOL1000\Install\0000\execute_epr.bat

2022-04-07 07:26:54       I           #6840   ScrptExe            Executing section: [RebootNeeded]

2022-04-07 07:26:54       I           #6840   ScrptExe            Executing section: [CheckRebootNeededDuringInstall]

2022-04-07 07:26:54       I           #6840   ScrptExe            Executing section: [SendFailEvent]

2022-04-07 07:26:54       I           #6840   ScrptMgr          Une erreur s'est produite lors de l'installation de EPR_TOOL1000.

2022-04-07 07:26:54       I           #6840   MueEep            Invoking events withEventId " 0" Severity " 4" Productid " EPR_TOOL1000" Locale " 0000" UpdateType " Install" UpdateError " -1" iUpdateState " 9" New Version " 22.2.0.31" Date Time " " Script Id" 4627" Custom Message " "

2022-04-07 07:26:54       I           #6840   MueEep            Updating session state to  9

2022-04-07 07:26:54       I           #6840   MueEep            Updating final session state to  9

2022-04-07 07:26:54       I           #6840   ScrptExe            Executing section: [InstallProduct]

2022-04-07 07:26:54       I           #6840   ScrptMgr          Mise à jour terminée

 

 

Do you have an idea ? Is this a problem restarting the computer? (the DC can be restarted without problems and I restarted the PC manually but the problem is the same)

 

Thanks in advance

1 Solution

Accepted Solutions
Saif_f
McAfee Employee
McAfee Employee
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Message 4 of 6

Re: Product "EPR_TOOL1000" installation failed, reason "Unknown error

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Hi @ThomasRTE ,

Removal tool is not supported on Windows Server CORE OS. For removing McAfee Agent in managed mode, could you please try using the below commands?

  1. On the affected computer, type one of the following commands:

    "c:\Program Files\McAfee\Agent\x86\frminst.exe" /forceuninstall
    Or:
    "c:\Program Files\McAfee\Common Framework\x86\frminst.exe" /forceuninstall

Kind Regards,

 

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5 Replies
Saif_f
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: Product "EPR_TOOL1000" installation failed, reason "Unknown error

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Hi @ThomasRTE ,

Thank you for posting in community forum. When you say you have access to only CLI version, does that mean it is Windows core server?

Also, have you tried to run a normal removal of the product using a removal task from ePO?

Kind Regards,

 

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Re: Product "EPR_TOOL1000" installation failed, reason "Unknown error

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thanks for your reply

 

Yes it's a Windows core server

I want to use Removal Tool

 

otherwise deleting module by module does not allow deleting the agent. I want to completely remove the antivirus that should not have been installed

Saif_f
McAfee Employee
McAfee Employee
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Message 4 of 6

Re: Product "EPR_TOOL1000" installation failed, reason "Unknown error

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Hi @ThomasRTE ,

Removal tool is not supported on Windows Server CORE OS. For removing McAfee Agent in managed mode, could you please try using the below commands?

  1. On the affected computer, type one of the following commands:

    "c:\Program Files\McAfee\Agent\x86\frminst.exe" /forceuninstall
    Or:
    "c:\Program Files\McAfee\Common Framework\x86\frminst.exe" /forceuninstall

Kind Regards,

 

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and give a Kudo, together we can help other members.

Re: Product "EPR_TOOL1000" installation failed, reason "Unknown error

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Thank you !!!

 

c:\Program Files\McAfee\Common Framework\x86\frminst.exe /forceuninstall worked well ! 🙂

 

the antivirus uninstalled fine but the McAfee directories on the DC remained. Is it possible to delete Antivirus without its entirety as well as all folders/directories ?

For example : \ProgramData\McAfee\... \ProgramFiles\McAfee\...

Saif_f
McAfee Employee
McAfee Employee
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Message 6 of 6

Re: Product "EPR_TOOL1000" installation failed, reason "Unknown error

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Hi @ThomasRTE 

I am glad that the suggestion worked. To remove the directories created by ENS, I guess you may use the rmdir /s command to remove the directory including all nested folders and subdirectories.

For Ex: C:\Users\admin\Documents>rmdir /s Test_folder

Kindly note: Directories that are removed with rmdir command cannot be recovered.

Kind Regards,

 

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