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ssedhai
Level 9
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Message 1 of 4

McAfee services running even after removing application using removal tool

I have tried removing the application using the removal tool but after the restart, the processes are still there. The product is supposed to remove the services too, isn't it? 

McAfee Services.JPG

 

Can someone help, how to completely remove all files and services? 

 

 

3 Replies
Sivakumar1
McAfee Employee
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Re: McAfee services running even after removing application using removal tool

Hello @ssedhai . Thank you for reaching out community. After the restart , Did we check with the Applications in control Panel , Do we still have the components McAfee Agent, McAfee Endpoint Platform?. What are the products we have with regards to McAfee Enterprise?.

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ssedhai
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Re: McAfee services running even after removing application using removal tool

You are right the applications are still listed and if I try manually removing those they are still here. 

So, if the tool didn't work and manual install didn't work either, how can I remove this? Thank you! 

Sivakumar1
McAfee Employee
McAfee Employee
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Re: McAfee services running even after removing application using removal tool

Hello @ssedhai . Thank you for your post. Could you please help me with the version of Endpoint Removal Tool You are using. I would suggest to use the latest version again..

The Next Plan of Action,

1. Run the latest Removal Tool as an Administrator.

2. Once the tool loads up with all the products , There will be an option to install Certificates. Please click on Install certificates.

3. Select all the certificates and click on the install.

4. Once the installation of certificates is completed, Please select the products to uninstall

5. Make Sure Restart is selected and restart the machine.

Please let me know the status once the restart is completed.

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