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Endpoint Removal Tool does not work, neither other solutions

Hello, I want to install the new McAfee Endpoint Security (the previous version is not compatible with Windows Update and we have to uninstall McAfee to apply the updates)

We have 5 computers and I uninstalled them all through the EPO wep, but I made the mistake with the first computer, wanting to uninstall it through the Windows uninstaller and deleting the folders. I already tried with the ERT but it didn't work.

They say delete the logs but I can't do it either due to "access denied", I can't delete them using CMD or Powershell either due to the same reason.

I tried to change the owner permissions to give me full control and delete the folders, but it also does not allow me to make changes to the users.

I've came here as a last resource because i've spent hours trying to get to a solution. I'm so desperate, somebody please help me.

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McAfee Employee
McAfee Employee
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Re: Endpoint Removal Tool does not work, neither other solutions

Hello @mcalmonte 

Thanks for your post.

I would request you to please open Service Request with Support Team.

 

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