I am currently evaluating ePO 4.5 and EEPC 6.0. I have ePO installed and up and running. I have synched the AD and the Windows authentication. I have installed the McAfee agent, EEADMIN and EEPC for windows agent. I have an encryption policy which includes: PBA turned on, Add local user to the PBA, Encrypt c drive.
I install the EEPC software via a client task. I am logged in as a domain user - Administrator (Built-in). My client machine is in the domain. My C drive is encrypted. I reboot my machine and I come to the PBA screen. I try to log in as "Administrator", it says "Unknown user.". I tried to log in as another domain user, I get the same error. I have made user that these users are added in "Encryption Users" section in ePO. I have done recovery - chanllege and response a few times. I also added a local user and tried that route as well, but no change.
Enable and check EEPC diagnostic logging.
While in Windows, logout and login as another domain user. Perform ePO ASCI. If user shows up in the log, shutdown and login in pre-boot using that name. Depending on LDAP attribute used for populating ePO EEPC database, your current Windows login and EEPC user names might differ. I hope you are running EEPC v6 Patch 1.
Thanks for the quick response.
I have enabled logging. I see that my users are added. What specific do I need to look for in the log file?
I have used "samaccountname" LDAP attribute as mentioned in the "unknown user" discussion to populate the EEPC database.
I have also tried to logout and login as a different domain user and also local user. But bothing helped. I also performed ePO ASCI.
I am using build 753, is that patch 1?
In your "Endpoint Encryption 1.0.0" policy, that is applied to your system, in "Log On" tab, did you select "Add local domain users"?
Where did you get your build number from?
Yes, I have selected "Add local domain users" in the Endpoint Encryption 1.0.0 policy.
I got the build number from the ePO tab when I login.
What exactly do I need to see in the log file to make sure that the user is added?
Nope, ePO 4.5 build 753 is ePO 4.5 without Patch 1. It's recommended to use ePO 4.5 Patch 1 (build 851) whith EEPC v6. Remember also to use latest EEPC v 6.0.1 which is EEPC v6 Patch 1.