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finger print software not working after encryption

Hi,

I am getting the attached error message after the encryption on windows 7 64 bit.

The finger print software not working, UPEK on Lenovo.

Thanks,

Rajeev

4 Replies

Re: finger print software not working after encryption

Do you have EEPC single-signon enabled? If so, you won't be able to do the finger print reader to logon.  You can only do one modification to the windows gina.

ROD
Level 8
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Message 3 of 5

Re: finger print software not working after encryption

I was told that the finger print scaner will not be supported till the next version of EEPC, if the pre-boot screen is used. What I am not sure of is if you turn the pre-boot screen off will I be able to authenticate using the finger print scaner on the laptop.

Re: finger print software not working after encryption

If you do not enable the pre-boot screen, you are essentially disalbing the encryption as you will allow anyone to power on that laptop.  I thought you were referring to the windows logon.

ROD
Level 8
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Message 5 of 5

Re: finger print software not working after encryption

Not exactly, they will still have to logon through the windows logon screen and the drive is still encrypted.

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