cancel
Showing results for 
Search instead for 
Did you mean: 
mcdave
Level 10

error EE0F000D & disabled "Administrator Recovery" option

Hi,

We have an EE encrypted laptop on which the user gets the error "EE0F000D" (Token data is invalid) after her account password was changed on AD (she forgot het previous ).

The default "12345" doesn't work at all.user recovery because the recovery option "Administrator Recovery" is greyed out, while it is enabled in the EE product settings policy policy for that computer???

Is there another way to enable the "Administrator Recovery"? or another way to reset the user account?
The recovery CD doesnt seem to have a user recovey option
And I wnt to avoid re-encrypting the computer

regards

Dave

0 Kudos
1 Reply
maxsteel12
Level 7

Re: error EE0F000D & disabled "Administrator Recovery" option

Use Emergency boot option to boot the machine.

send a reset pass command from the ePO (Once machine is up and connected to the network).

0 Kudos