cancel
Showing results for 
Search instead for 
Did you mean: 

XML Error

Hi,

In my Organization One Windows Operating System  got corrupted and we trying to retrieve the data form the HDD. For that we are trying to decrypt the Encryption from the laptop. After adding the XML file we are getting an error " FAILED TO RETRIEVE THE  KEY CHECK  FROM THE DISK THE PRIMARY DISK.PRESS OK to CONTINUE AUTHENTICATION or CANCEL or ABORT". Kindly help me out to fix the issue to retrieve the data.

Regards

Murali.K

4 Replies
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 5

Re: XML Error

What McAfee software are you using please?  Then I can move this to that section.

Peter

Moderator

Reliable Contributor SafeBoot
Reliable Contributor
Report Inappropriate Content
Message 3 of 5

Re: XML Error

please move to encryption: epo managed.

Reliable Contributor SafeBoot
Reliable Contributor
Report Inappropriate Content
Message 4 of 5

Re: XML Error

It's quite normal if the MBR has been damaged. Follow the workflow from your training around verifying the key using the workspace, and then use the remove option as appropriate

BE SURE TO VERIFY THE KEY BEFORE PROCEEDING!

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 5 of 5

Re: XML Error

Thread has been moved 😉

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator