When a user presses ctrl+alt+del then SSO continues to log them in without needing to re-enter windows credentials.
EEPC 6.1.3 is running on laptop.
Mostly user who are using 6.1.3 encrytion version are affected with this error.
Please suggest some steps.
Can you explain in more detail? I'm not sure I understand - usually pressing ctrl-alt-del brings up the lock workstation dialog?