I have a Lenovo X1 Carbon with a UPEK Fingerprint Reader. When I enable the policy to allow for Fingerprint tokens I get an error saying that the Fingerprint Reader is not connected at PBA. Going through McAfee's documentation I think it means that my fingerprint reader is not supported by EEPC. Is this true?
Here is the link to the article I was reading: https://kc.mcafee.com/corporate/index?page=content&id=KB73487&cat=CORP_ENDPOINT_ENCRYPTION_FOR_PC_5_...
Here is my Fingerprint hardware ID's: VID: 147E PID: 2020
I decided to try it again. Now something different is happening. When I reboot the computer it asks for just the username (which is fine), I enter that and then log-in to Windows. Then the McAfee Fingerprint Reader Registration box pops up and asks me to enroll my fingerprints. When I swipe them it says "successful" but then immediately says "reader in use" and pops up with a EE170002 error saying "some arguments are missing". Seems as there is no information on this article via mcafee. Any ideas?
Well I deleted all the cached fingerprints and re-enrolled them in the Lenovo Software. This allowed me to get passed the the EE170002 error but now I am stuck once again with the "Fingerprint reader not connected" at PBA.
Before we can tell you if it's supported, you need to tell us what version of EEPC you're using.
If your're using EEPC5 (you posted in the EEPC6/7 group) the supported token list can be found at https://kc.mcafee.com/corporate/index?page=content&id=KB72244
the UPEK support is VERY specific.