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zarberg
Level 10
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Message 1 of 6

Unknown user despite previous domain login

Have a Win XP machine that's giving an EE050002 error on Endpoint Encryption login despite the user in question being added explicitly and also having logged in previously to the machine via domain account.  I've checked the MfeEpe log and there was an entry that stated "Found new (unprocessed) local domain user: \\domain\es07539"

Any ideas?

Thanks in advance.

5 Replies
jmcleish
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Re: Unknown user despite previous domain login

Has the user moved OU in Active Directory at all? As when you add the user it takes the current OU.

You may need to re-search for them in AD to re-assign the correct OU path.

zarberg
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Re: Unknown user despite previous domain login

User was not moved since creation (a few weeks ago), but was added to an AD group that is being parsed by ePO to add to machines in this container.

zarberg
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Message 4 of 6

Re: Unknown user despite previous domain login

Let me also add that the user shows up explicitly in ePO when I view users for said machine, and on reboot the machine still throws a EE050002 error.

Re: Unknown user despite previous domain login

I had the same issue, but I my case the problem was username case-sensitive.

Re: Unknown user despite previous domain login

I have the same issue, do you have any suggestion?

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