This september we started deploying EEPC 6.0.1 for a big client . However since then McAfee advertised EEPC 6.0.2 and Hotfix 1 for patch 2.
Due to the multiple issues in patch 1 the client decided to have the latest version EEPC 6.0 patch 2 and the Hotfix for Win 7 machines.
However we have an issue with that upgrade. The machine is refusing to accept the cliet task for product deployment.
2011-03-07 10:04:10 I #772 Manage Loading plugin list from registry
2011-03-07 10:04:10 I #772 Manage Failed to get path for Plugin <EEPC> error=-64
2011-03-07 10:04:10 I #772 Manage Failed to get path for Plugin <EEADMIN_1000> error=-64
After reboot the modeles section is not showing the correct version. Also the machine is not reporting to ePO to have any encryption software installed.
Hello All again,
below is a screenshot from the Event Viewer:
Basically it says that there is an already exsisting version of teh software and that's why it cannot uninstall newer version.
The error message is:
Windows Installer reconfigured the product. Product Name: McAfee Endpoint Encryption Agent. Product Version: 22.214.171.124. Product Language: 1033. Reconfiguration success or error status: 1638.