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Unable to add users to systems via OU EEPC 7.0

I am trying to add our IT admins and help desk admins to all user systems.

So I go to Menu > Encryption > Encryption Users > Add the OUs that contain our users that need to have access to every system.

I already have an EE LDAP Server User/Group Sync task setup for our Active Directory server, yet I continue to receive:

The registered LDAP server [Active Directory] needs a scheduled task for [EE LDAP Server User/Group Synchronization].  This is required before users can be assigned to any system.

The task is there. It runs perfectly fine. I don't know what I'm missing. Any ideas?

2 Replies
McAfee Employee hem
McAfee Employee
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Message 2 of 3

Re: Unable to add users to systems via OU EEPC 7.0

Please confirm that you ran the task manually and completed successfully. What happens when you create new EE/LDAP sync task?

Message was edited by: hem on 21/3/13 10:36:50 PM IST
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mmjlz
Level 7
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Message 3 of 3

Re: Unable to add users to systems via OU EEPC 7.0

For me, the solution was to use IE instead of Firefox

https://kb.mcafee.com/corporate/index?page=content&id=KB77205&pmv=print

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