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Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

Trying to Upgrade form EEPC 6.2 to EEPC 7.0. The Agent and EEGO update fine, but the EEPC version is not updating to 7.0.0.311. It remains 6.2.0.296.I get : Error occurred while while installing EEPC, all the other components installed and we have rebooted.

Any ideas?

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6 Replies
SafeBoot
Level 21

Re: Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

Anything obvious in the EEPC log file - a competitive product maybe?

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dwebb
Level 12

Re: Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

Just run pc msi directly no need to specify vomus or reinstall=all

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Re: Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

System is windows XP...

Below from MfeEpe.log

2013-02-05 17:15:54,781 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested service is not available

2013-02-05 17:21:04,175 WARNING EpoMaLpcLog                          Service not available

2013-02-05 17:33:19,546 WARNING OpalProvider                         The version of Windows detected is unsupported for Opal activation. Windows 7 SP1 or greater is required to activate an Opal machine

2013-02-05 17:33:22,640 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested service is not available

2013-02-05 17:40:41,517 WARNING EpoMaLpcLog                          Service not available

2013-02-05 18:36:38,357 WARNING OpalProvider                         The version of Windows detected is unsupported for Opal activation. Windows 7 SP1 or greater is required to activate an Opal machine

2013-02-05 18:40:33,860 WARNING OpalProvider                         The version of Windows detected is unsupported for Opal activation. Windows 7 SP1 or greater is required to activate an Opal machine

2013-02-05 18:42:46,097 WARNING EpoMaLpcLog                          Service not available

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SafeBoot
Level 21

Re: Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

seems you're trying to use the OPAL provider on XP - that's not supported. You need to use the software encryption provider for XP.

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Re: Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

The install seems to work on our windows 7 systems. I'll take a look at the XP provider.

Thanks

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Reiner
Level 10

Re: Trouble Upgrading form EEPC 6.2 to EEPC 7.0.

Do you have HIPS installed by any chance ?

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