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NitroCircus
Level 7

The service MfeEpeEncryptionService is currently unavailable

With one computer with VirusScan 8.5 + MA 4.5 P1 I've installed EEPC 6.0.1, deploy like in other computers, but with this computer the epo agent don't detect the EEPC installed (I can see EpePcMonitor.exe and MfeEpeHost.exe processes running after restarting) but MA never detects the EEPC

installed and repeatly installs it. After activating the MfeEpe.log you can read:

2010-7-5 14:31:42,828 INFO MfeEpeLoggingService: Initialized successfully

2010-7-5 14:31:43,15 INFO MfeEpeLoggingService: Service started successfully

2010-7-5 14:31:43,93 INFO MfeEpeDiscoveryService Initialized successfully

2010-7-5 14:31:43,93 INFO MfeEpeDiscoveryService Service started successfully

2010-7-5 14:31:43,93 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-7-5 14:31:43,93 INFO MfeEpePluginInformationService Initialized successfully

2010-7-5 14:31:43,93 INFO MfeEpePluginInformationService Service started successfully

2010-7-5 14:31:43,93 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-7-5 14:31:43,93 INFO MfeEpeUserLibService Initialized Successfully

2010-7-5 14:31:43,93 INFO MfeEpeAuditLibService Initialized Successfully

2010-7-5 14:31:43,93 INFO MfeEpeOsLogonLibService Initialized Successfully

2010-7-5 14:31:43,93 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

2010-7-5 14:31:43,93 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

2010-7-5 14:31:43,93 INFO MfeEpeUserLibService Service Started Successfully

2010-7-5 14:31:43,93 INFO MfeEpeAuditLibService Service Started Successfully

2010-7-5 14:31:43,93 INFO MfeEpeOsLogonLibService Service Started Successfully

2010-7-5 14:53:10,411 DEBUG MfeEpeHost From uuid = 270FE582-9F99-4f73-9498-2945583F8DA8 From Service = MfeEpeEncryptionServiceClient To uuid = 5145540F-1BA8-4F52-895D-617839C2869E To Service = MfeEpeEncryptionService Message = <element xsi:type="ns1:MfeEpeServiceNotAvailableExc"><sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="270FE582-9F99-4f73-9498-2945583F8DA8" serviceName="MfeEpeEncryptionServiceClient"></sendTo><from xsi:type="ns1:MfeEpeAddress" serviceUUID="BBE0EDD8-E0C6-422F-8C94-451AA7617CE2" serviceName="MfeEpeHost"></from><errorId>0</errorId><message>The service MfeEpeEncryptionService is currently unavailable</message></element>

2010-7-5 15:24:4,520 DEBUG MfeEpeHost From uuid = 270FE582-9F99-4f73-9498-2945583F8DA8 From Service = MfeEpeEncryptionServiceClient To uuid = 5145540F-1BA8-4F52-895D-617839C2869E To Service = MfeEpeEncryptionService Message = <element xsi:type="ns1:MfeEpeServiceNotAvailableExc"><sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="270FE582-9F99-4f73-9498-2945583F8DA8" serviceName="MfeEpeEncryptionServiceClient"></sendTo><from xsi:type="ns1:MfeEpeAddress" serviceUUID="BBE0EDD8-E0C6-422F-8C94-451AA7617CE2" serviceName="MfeEpeHost"></from><errorId>0</errorId><message>The service MfeEpeEncryptionService is currently unavailable</message></element>

2010-7-5 18:24:44,488 DEBUG MfeEpeHost From uuid = 270FE582-9F99-4f73-9498-2945583F8DA8 From Service = MfeEpeEncryptionServiceClient To uuid = 5145540F-1BA8-4F52-895D-617839C2869E To Service = MfeEpeEncryptionService Message = <element xsi:type="ns1:MfeEpeServiceNotAvailableExc"><sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="270FE582-9F99-4f73-9498-2945583F8DA8" serviceName="MfeEpeEncryptionServiceClient"></sendTo><from xsi:type="ns1:MfeEpeAddress" serviceUUID="BBE0EDD8-E0C6-422F-8C94-451AA7617CE2" serviceName="MfeEpeHost"></from><errorId>0</errorId><message>The service MfeEpeEncryptionService is currently unavailable</message></element>

2010-7-6 3:24:42,200 INFO MfeEpeDiscoveryService Service stopped

2010-7-6 3:24:42,216 INFO MfeEpeLoggingService: Service stopped

2010-7-6 6:36:53,406 INFO MfeEpeLoggingService: Initialized successfully

2010-7-6 6:36:53,593 INFO MfeEpeLoggingService: Service started successfully

2010-7-6 6:36:53,718 INFO MfeEpeDiscoveryService Initialized successfully

2010-7-6 6:36:53,734 INFO MfeEpeDiscoveryService Service started successfully

2010-7-6 6:36:53,734 INFO MfeEpePluginInformationService Initialized successfully

2010-7-6 6:36:53,734 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-7-6 6:36:53,734 INFO MfeEpePluginInformationService Service started successfully

2010-7-6 6:36:53,734 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-7-6 6:36:53,734 INFO MfeEpeUserLibService Initialized Successfully

2010-7-6 6:36:53,734 INFO MfeEpeAuditLibService Initialized Successfully

2010-7-6 6:36:53,734 INFO MfeEpeOsLogonLibService Initialized Successfully

2010-7-6 6:36:53,734 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

2010-7-6 6:36:53,734 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

2010-7-6 6:36:53,734 INFO MfeEpeUserLibService Service Started Successfully

2010-7-6 6:36:53,734 INFO MfeEpeAuditLibService Service Started Successfully

2010-7-6 6:36:53,734 INFO MfeEpeOsLogonLibService Service Started Successfully

2010-7-6 7:59:17,657 DEBUG MfeEpeHost From uuid = 270FE582-9F99-4f73-9498-2945583F8DA8 From Service = MfeEpeEncryptionServiceClient To uuid = 5145540F-1BA8-4F52-895D-617839C2869E To Service = MfeEpeEncryptionService Message = <element xsi:type="ns1:MfeEpeServiceNotAvailableExc"><sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="270FE582-9F99-4f73-9498-2945583F8DA8" serviceName="MfeEpeEncryptionServiceClient"></sendTo><from xsi:type="ns1:MfeEpeAddress" serviceUUID="BBE0EDD8-E0C6-422F-8C94-451AA7617CE2" serviceName="MfeEpeHost"></from><errorId>0</errorId><message>The service MfeEpeEncryptionService is currently unavailable</message></element>

Thanks

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3 Replies
NitroCircus
Level 7

Re: The service MfeEpeEncryptionService is currently unavailable

Nobody knows?

2010-7-6 7:59:17,657 DEBUG MfeEpeHost From uuid = 270FE582-9F99-4f73-9498-2945583F8DA8 From Service = MfeEpeEncryptionServiceClient To uuid = 5145540F-1BA8-4F52-895D-617839C2869E To Service = MfeEpeEncryptionService Message = <element xsi:type="ns1:MfeEpeServiceNotAvailableExc"><sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="270FE582-9F99-4f73-9498-2945583F8DA8" serviceName="MfeEpeEncryptionServiceClient"></sendTo><from xsi:type="ns1:MfeEpeAddress" serviceUUID="BBE0EDD8-E0C6-422F-8C94-451AA7617CE2" serviceName="MfeEpeHost"></from><errorId>0</errorId><message>The service MfeEpeEncryptionService is currently unavailable</message></element>

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peter_eepc
Level 15

Re: The service MfeEpeEncryptionService is currently unavailable

Any other McAfee products installed in this system? AV - do you have proper exclusions?

HIPS, DLP, else? .....

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NitroCircus
Level 7

Re: The service MfeEpeEncryptionService is currently unavailable

Thanks for reply, Peter

Yes, VirusScan 8.5 P6.1 and yes, I followed the KB68415 and exclude the 3 folders.

Message was edited by: NitroCircus on 7/22/10 5:19:51 AM CDT
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