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nate.hall
Level 9

System not getting to PBFS

We have a laptop that is encrypted with EEPC 7 and it just sits at the screen before the PBFS:

20131018_083651.jpg

We have booted to the EETech Standalone and used the Emergency Boot but it does not get into Windows and just reboots.

Any other ideas?

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3 Replies
SafeBoot
Level 21

Re: System not getting to PBFS

Well, first remove it with eetech. Then tell us what kind of laptop it is, there may be bios updates etc required.

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nate.hall
Level 9

Re: System not getting to PBFS

Thanks Safeboot - we ideally were trying to avoid removing it since it take the day to do that and with it being Friday this user will be out of commission until Monday at the earliest but it looks like that might be our only option.

It's a Dell Latitude E6420

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SafeBoot
Level 21

Re: System not getting to PBFS

There are a number of articles on kc.mcafee.com for this model, just do a search for e6420.

Most seem to lead towards disabling IRRT and making sure you have the latest BIOS version.

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