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billc124
Level 7

Some machines won't start encrypting

So far, I have encrypted almost 40 machines without a problem, so I am pretty sure my ePO environment is setup correctly. The machines will install the McAfee Agent, EE Agent and EE software just fine, prompt for a reboot, but they just won't start encrypting, even after waiting well after communicating back to the ePO server several times. At first I thought it was because I was logging in as the local admin account on the machine, but I have been doing that for a while and most machines encrypt just fine that way too. The users domain account and another account for my IT staff are assigned to the machine so I think that is all correct too. Can anyone point me in the right direction here? I am fairly new to this product so I am sure I am missing something.

Thanks for any assistance,

Bill

0 Kudos
15 Replies
SafeBoot
Level 21

Re: Some machines won't start encrypting

https://kc.mcafee.com/corporate/index?page=content&id=KB68410&actp=search&viewlocale=en_US&searchid=...

this is the master list for activation related troubleshooting.

The two most common issues are a) not assigning any users b) having NAT in the way

Message was edited by: SafeBoot on 10/1/10 11:12:08 AM EDT
0 Kudos
billc124
Level 7

Re: Some machines won't start encrypting

I will take a look, I don't think it is either one of the two things you mentioned though. The users are assigned and we don't use NAT internally.

0 Kudos
hlager
Level 7

Re: Some machines won't start encrypting

Hi, I have the same issue.. have walked through the  above document with no success. the agent deploys but the state stays INACTIVE...

0 Kudos
peter_eepc
Level 15

Re: Some machines won't start encrypting

0 Kudos
hlager
Level 7

Re: Some machines won't start encrypting

Already did!

0 Kudos
peter_eepc
Level 15

Re: Some machines won't start encrypting

Enable encryption plugin logging (debug) and post it's content after waking up agents.

0 Kudos
hlager
Level 7

Re: Some machines won't start encrypting

2010-10-4 14:55:56,4 INFO EpoPlugin Policy enforcement started..

2010-10-4 14:55:56,113 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 14:56:22,618 INFO MfeEpeDiscoveryService Service stopped

2010-10-4 14:56:22,618 INFO MfeEpeLoggingService: Service stopped

2010-10-4 14:56:25,160 INFO MfeEpeLoggingService: Initialized successfully

2010-10-4 14:56:25,160 INFO MfeEpeLoggingService: Service started successfully

2010-10-4 14:56:25,176 INFO MfeEpeDiscoveryService Initialized successfully

2010-10-4 14:56:25,176 INFO MfeEpeDiscoveryService Service started successfully

2010-10-4 14:56:25,176 INFO MfeEpePluginInformationService Initialized successfully

2010-10-4 14:56:25,176 INFO MfeEpeCoreEncryptionPlugin Initialized Successfully

2010-10-4 14:56:25,176 INFO MfeEpePluginInformationService Service started successfully

2010-10-4 14:56:25,192 INFO MfeEpeEsEncryptionInformationService Initialized Successfully

2010-10-4 14:56:25,192 INFO MfeEpeProductDetectionPlugin Initialized Successfully

2010-10-4 14:56:25,207 INFO EpoPlugin Initialized Successfully

2010-10-4 14:56:25,207 INFO MfeEpeKeyServerService Initialized Successfully

2010-10-4 14:56:25,207 INFO MfeEpeServiceLPCServer Initialized Successfully

2010-10-4 14:56:25,207 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-10-4 14:56:25,207 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-10-4 14:56:25,223 INFO MfeEpeUserLibService Initialized Successfully

2010-10-4 14:56:25,223 INFO MfeEpeAuditLibService Initialized Successfully

2010-10-4 14:56:25,223 INFO MfeEpeOsLogonLibService Initialized Successfully

2010-10-4 14:56:25,223 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

2010-10-4 14:56:25,223 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

2010-10-4 14:56:25,223 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

2010-10-4 14:56:25,223 INFO MfeEpeProductDetectionPlugin Service Started Successfully

2010-10-4 14:56:25,238 INFO EpoPlugin Service Started Successfully

2010-10-4 14:56:25,238 INFO MfeEpeKeyServerService Service Started Successfully

2010-10-4 14:56:25,238 INFO MfeEpeServiceLPCServer Service Started Successfully

2010-10-4 14:56:25,238 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

2010-10-4 14:56:25,238 INFO MfeEpeUserLibService Service Started Successfully

2010-10-4 14:56:25,332 INFO MfeEpeAuditLibService Service Started Successfully

2010-10-4 14:56:25,332 INFO MfeEpeOsLogonLibService Service Started Successfully

2010-10-4 14:56:25,410 INFO MfeEpeServiceLPCServer LPC initialized

2010-10-4 15:0:57,44 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:0:57,60 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = 1 ver = 1

2010-10-4 15:5:57,869 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:10:59,168 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:16:0,443 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:16:0,459 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:21:1,789 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:21:29,853 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:21:29,853 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:21:43,316 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:25:41,76 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:26:22,884 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:26:22,900 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:31:23,575 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:31:23,590 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:33:8,298 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:33:14,647 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:33:14,647 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:35:10,976 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:35:18,27 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:35:18,43 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:35:26,264 INFO MfeEpeDiscoveryService Service stopped

2010-10-4 15:35:26,264 INFO MfeEpeLoggingService: Service stopped

2010-10-4 15:35:28,823 INFO MfeEpeLoggingService: Initialized successfully

2010-10-4 15:35:28,823 INFO MfeEpeLoggingService: Service started successfully

2010-10-4 15:35:28,838 INFO MfeEpeDiscoveryService Initialized successfully

2010-10-4 15:35:28,838 INFO MfeEpeDiscoveryService Service started successfully

2010-10-4 15:35:28,838 INFO MfeEpePluginInformationService Initialized successfully

2010-10-4 15:35:28,838 INFO MfeEpePluginInformationService Service started successfully

2010-10-4 15:35:28,838 INFO MfeEpeCoreEncryptionPlugin Initialized Successfully

2010-10-4 15:35:28,854 INFO MfeEpeEsEncryptionInformationService Initialized Successfully

2010-10-4 15:35:28,854 INFO MfeEpeProductDetectionPlugin Initialized Successfully

2010-10-4 15:35:28,869 INFO EpoPlugin Initialized Successfully

2010-10-4 15:35:28,869 INFO MfeEpeKeyServerService Initialized Successfully

2010-10-4 15:35:28,869 INFO MfeEpeServiceLPCServer Initialized Successfully

2010-10-4 15:35:28,869 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-10-4 15:35:28,885 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-10-4 15:35:28,885 INFO MfeEpeUserLibService Initialized Successfully

2010-10-4 15:35:28,885 INFO MfeEpeAuditLibService Initialized Successfully

2010-10-4 15:35:28,885 INFO MfeEpeOsLogonLibService Initialized Successfully

2010-10-4 15:35:28,885 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

2010-10-4 15:35:28,885 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

2010-10-4 15:35:28,885 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

2010-10-4 15:35:28,885 INFO MfeEpeProductDetectionPlugin Service Started Successfully

2010-10-4 15:35:28,901 INFO EpoPlugin Service Started Successfully

2010-10-4 15:35:28,901 INFO MfeEpeKeyServerService Service Started Successfully

2010-10-4 15:35:28,901 INFO MfeEpeServiceLPCServer Service Started Successfully

2010-10-4 15:35:28,901 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

2010-10-4 15:35:28,901 INFO MfeEpeUserLibService Service Started Successfully

2010-10-4 15:35:28,916 INFO MfeEpeAuditLibService Service Started Successfully

2010-10-4 15:35:28,916 INFO MfeEpeOsLogonLibService Service Started Successfully

2010-10-4 15:35:28,994 INFO MfeEpeServiceLPCServer LPC initialized

2010-10-4 15:35:40,351 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:35:40,367 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = 1 ver = 1

2010-10-4 15:40:41,182 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:40:41,198 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:45:42,130 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 15:49:16,95 INFO MfeEpeDiscoveryService Service stopped

2010-10-4 15:49:16,110 INFO MfeEpeLoggingService: Service stopped

2010-10-4 15:50:2,728 INFO MfeEpeLoggingService: Initialized successfully

2010-10-4 15:50:2,748 INFO MfeEpeLoggingService: Service started successfully

2010-10-4 15:50:2,748 INFO MfeEpeDiscoveryService Initialized successfully

2010-10-4 15:50:2,818 INFO MfeEpeDiscoveryService Service started successfully

2010-10-4 15:50:2,818 INFO MfeEpePluginInformationService Initialized successfully

2010-10-4 15:50:2,878 INFO MfeEpePluginInformationService Service started successfully

2010-10-4 15:50:2,878 INFO MfeEpeCoreEncryptionPlugin Initialized Successfully

2010-10-4 15:50:2,888 INFO MfeEpeEsEncryptionInformationService Initialized Successfully

2010-10-4 15:50:2,938 INFO MfeEpeProductDetectionPlugin Initialized Successfully

2010-10-4 15:50:10,36 INFO EpoPlugin Initialized Successfully

2010-10-4 15:50:10,36 INFO MfeEpeKeyServerService Initialized Successfully

2010-10-4 15:50:10,36 INFO MfeEpeServiceLPCServer Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpeUserLibService Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpeAuditLibService Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpeOsLogonLibService Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

2010-10-4 15:50:10,208 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeProductDetectionPlugin Service Started Successfully

2010-10-4 15:50:10,223 INFO EpoPlugin Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeKeyServerService Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeServiceLPCServer Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeUserLibService Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeAuditLibService Service Started Successfully

2010-10-4 15:50:10,223 INFO MfeEpeOsLogonLibService Service Started Successfully

2010-10-4 15:50:10,567 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

2010-10-4 15:50:10,567 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

2010-10-4 15:50:10,598 INFO MfeEpeServiceLPCServer LPC initialized

2010-10-4 15:50:10,613 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

2010-10-4 15:50:10,613 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

2010-10-4 15:50:10,629 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

2010-10-4 15:50:10,629 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

2010-10-4 15:50:10,629 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

2010-10-4 15:50:10,645 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

2010-10-4 15:55:10,603 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:55:10,619 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = 1 ver = 1

2010-10-4 15:55:36,421 INFO EpoPlugin Policy enforcement started..

2010-10-4 15:55:36,437 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

2010-10-4 15:55:45,251 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:0:46,940 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:5:48,426 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:10:49,744 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:15:51,236 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:20:52,832 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:25:54,474 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:30:55,851 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:35:57,353 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

2010-10-4 16:40:58,823 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

0 Kudos
peter_eepc
Level 15

Re: Some machines won't start encrypting

Which file is that? Did you enable plugin debug (via registry)?

0 Kudos
hlager
Level 7

Re: Some machines won't start encrypting

Yepp!
Errors/ Warnings and Information Level3

/Henrik
0 Kudos