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tcox8
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Message 11 of 17

Re: Searching available Encryption Providers

Hello!

Timmah wrote:

Is this a UEFI system?

I have one device that is UEFI (Lenovo T430U) and one device that is not (Dell Latitude E6420). They are doing the same thing.

Do you happen to have the remnants of an HP product on this system? Is there a hidden HP_Tools partition on the system?

There are no HP products on either of these machines.

Another update: The message they are displaying now (after almost 8 hours) is "Policy enforcement has started". However they are both listed as inactive still.

Message was edited by: tcox8 on 2/27/13 7:30:20 AM CST
tcox8
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Message 12 of 17

Re: Searching available Encryption Providers

I decided to test the deployment of EE Agent and EEPC using ePO to see if manually installing the files was causing the problem. It successfully deployed but it also sticks at the "Searching available Encryption Providers" screen.

AHH! Someone help!

Message was edited by: tcox8 on 2/27/13 11:07:31 AM CST
Former Member
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Message 13 of 17

Re: Searching available Encryption Providers

How many partition does the system has? Is there any partition that may not have a drive letter and happends to be the first one on the disk (SYSTEM_DRV ?) If so, can you mark C as active and reboot? A screen from Disk Management might help.

tcox8
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Message 14 of 17

Re: Searching available Encryption Providers

Sorry for the long delay.

There are two partitions. 1 is a hidden 100 MB parition that doesn't have a drive letter and the other is the OS parition with drive letter C. I tried marking C as active but that causes a "Bootmgr is missing" error on startup.

I attached a screenshot of the disk management screen.diskmanage.bmp

tcox8
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Message 15 of 17

Re: Searching available Encryption Providers

Also, tested version EE for Mac version 7 and it does the same thing (stays inactive).

Another test I did was to install 6.2 on a laptop which works and then instal 7.0 on top of that. That seems to work fine. Why isn't 7.0 working as a fresh install though?

Timmah
McAfee Employee
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Message 16 of 17

Re: Searching available Encryption Providers

The fact that it's doing the same thing on Mac raised an immediate alarm bell!

You haven't forgotten to check in the provider extensions in ePO, have you? I.e. the EEPC.zip and EEMAC.zip extensions?

Cheers,

Tim

tcox8
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Message 17 of 17

Re: Searching available Encryption Providers

Yes. I removed them and put 6.2 back on because the 7.0 was not working and 6.2 is working.

Question: If I install the 7.0 again will I still be able to install 6.2 on machines? When I go to install the extensions it tells me it will overwrite the 6.2 extension and that would cause some issues.

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