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[Former Member]

Hello,

I think we have identified another potential cause for the error and it might be applicable to your case. We have a registry key in :

HKLM\SOFTWARE\Wow6432Node\McAfee Endpoint Encryption\MfeEpePC\Platform:Architecture

Can you let us know what is the value on that key ? If it is UNKNOWN can you replace it with BIOS (assuming that this is a BIOS system)

HTH,

Fausto

[tcox8]

Hello!

I don't have that key (Wow6432Node) on any of my test boxes.

On my test box of a clean OS install that is encrypting correctly I have this key:

HKLM\Software\McAfee Endpoint Encryption\MfeEpePc\Platform\Architecture and that is set to a DWORD of 1.

On my test box with our image that is failing to encrypt I have this key:

HKLM\Software\McAfee Endpoint Encryption\MfeEpePc\Platform and this key is empty (No Architecture).

[Former Member]

Hello,

Sorry got the value mixed up, the 1 means BIOS, if your test box with your image is BIOS can you set the key to 1 as well and report the outcome ?

HTH,

Fausto

[tcox8]

Success!!!!!!

It's working correctly!

Any idea on what is causing this to not be written correctly?

[Former Member]

Hello,

We have some theories but nothing tangible that can be shared at the moment. I'll update this thread once we have a more comprehensive answer.

HTH,

Fausto

[Former Member · Accepted solution]

Hello,

Just for reference this is now recorded in https://kc.mcafee.com/corporate/index?page=content&id=KB79299.

Please refer to it if you need to open a service request with our Support.

HTH,

Fausto

[tcox8]

Thanks for the update!