I'm having problem adding so far two users to a safeboot logon screen. I have to be able to add a desktop support accounts to all systems so that support can logon to the system without using recovery option.
I logon to ePO manager and add a user from Data Protection\Encryption Users\select a system and select Add user. It would allow me to select the user, but user is not appear on the list after clicking Ok.
Searching the log found Failed on the AD Sync task. I created another task and getting the same error. There is not much detail other than the Failed status for the information.