I'm looking for a way to clear out the self recovery answers for a user and cannot find out how. I've tried the "Clear Token", "Clear SSO Details" and "Force User to Change Password" and it didn't do it. The answers were inadvertenly set by the person setting up the workstation and now I need them reset for handover to the user.
Any help would be appreciated.
I did review the options on that tab but don't see how I can reset the answers from there.
Unless I de-select "Enable Self-Recovery" and apply that policy to the workstation in question then re-select it...
No luck, that didn't work.
If I could find where to delete the user from EPO then run the AD Sync task I think that might work, but I can't find where to delete the imported AD users from EPO.
From the Menu choose Encryption Users. Select the pc the user is setup on. Under Actions choose Endpoint Encryption - View User(s). Select the user account you want to delete. Under Actions choose Endpoint Encryption - Delete User(s).
It should delete the EEPC account on the system on the next EEAgent synch. Then you can re-add the user and provide new answers to the self-recovery questions.
Do you imply that self-recovery questions stick to system/user combo rather than user itself?
So with two different PC's, if I assign the same user to both, I end up with two separate sets of self-recovery questions?