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lichar
Level 7

Reset Token disable

Hello,

I have a problem  with an user.

The user had forgot his Pin code for mcafee Drive Encryption at started.

When I would try a Administrator recovey, the only option available is "system recovery", others are in grey. The user could start the computer with the system recovery but the password is not correct at each system start.

What should I do to solve this problem ?

Thanks for your help.

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