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Removing of DE 7.1.3 doesnt work

Hi ! One of our customer want to move from DE to Bitlocker, so we have to decrypt and remove some systems.

We have 2 TAGS for this task:

1st TAG is to assign a Policy to the systems. This policy is for DE> Product Settings and has "Policy active" deselected, so Systems should decrypt as soon as they got this rule assigned

2nd TAG is for uninstalling DE+DE Agent

TAG 1 works, at least in the details for the clients, the Tab DriveEncryptions shows the status disabled

TAG 2, or the uninstall tasks, always fails:

23.3.2017, 10:00:11

Info

Scheduler

Next time(local) of task remove DE_7.1: Donnerstag, 23. März 2017 12:00:00

23.3.2017, 10:00:11

Info

Updater

Checking update packages from repository ePOSA_DEEI-AV03.

23.3.2017, 10:00:11

Info

Updater

Initializing update...

23.3.2017, 10:00:11

Info

Updater

Verifying catalog.z.

23.3.2017, 10:00:11

Info

Updater

Extracting catalog.z.

23.3.2017, 10:00:11

Info

Updater

Loading update configuration from: catalog.xml

23.3.2017, 10:00:12

Info

Updater

Verifying detect.mcs.

23.3.2017, 10:00:12

Info

Updater

Uninstalling EEPC.

23.3.2017, 10:00:20

Info

Updater

Error occurred while uninstalling EEPC.

23.3.2017, 10:00:20

Info

Updater

Verifying detect.mcs.

23.3.2017, 10:00:20

Info

Updater

Uninstalling EEADMIN_1000.

23.3.2017, 10:00:23

Info

Updater

Error occurred while uninstalling EEADMIN_1000.

23.3.2017, 10:00:23

Info

Updater

Checking for software conflicts.

23.3.2017, 10:00:23

Info

Updater

Update Finished

4 Replies
Highlighted

Re: Removing of DE 7.1.3 doesnt work

Hi warlord,

The reason behind of failing tag 2 is that if the tag1 is matched the circumference then it will first decrypt the entire disk.because without decryption we cant perform uninstall task for that machine..

I think there was a confliction for these  task..If the entire disk is decrypted than the tag 2 will work as excepted.

Thanks

Highlighted

Re: Removing of DE 7.1.3 doesnt work

Hi !

The uninstall task is triggered every day at noon, but fails for weeks now. So I dont think that a still running or not completed decryption is the problem.

Also the DriveEncryption Tag for the system shows DriveEncryption as disabled.

Highlighted

Re: Removing of DE 7.1.3 doesnt work

In this case you need to validate on one client machine manually to see the decryption status..

Re: Removing of DE 7.1.3 doesnt work

If you can confirm with one hundred percent certainty that the drive is decrypted, and you are no longer seeing a preboot authentication prompt at boot time, then you could try uninstalling the software manually.

1.  Open the Registry Editor  (Start >> Run >> regedit)

2.  Navigate to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

3.  Find the entry for McAfee Drive Encryption, and for McAfee Drive Encryption Agent.

4.  Locate the "UninstallString" and copy it to NotePad, or somewhere else where you can get to it.

5.  Replace the /i with a /x in each command.

6.  Close the Registry Editor.

7.  Open an elevated command prompt window, and run each command. It will accept the standard msiexec command line switches, such as /qb, or /qn, etc.

For example, to uninstall McAfee Drive Encryption 7.1.3.604, the command would be:  MsiExec.exe /x{B5C389EA-89A6-4BA5-BD36-FE119DE31E81}

The command to uninstall McAfee DE Agent 7.1.3.604 is:  MsiExec.exe /x{0B392DFA-18CB-4A3E-B0B6-3C82359B86C8}

There is probably a log file somewhere that has more details about why the uninstall is failing.  You could check  C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpe.log, that may also hold some clues.

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