Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with mouse and Drive Encryption

Loaded Drive Encryption on new Dell Precision E5450 Laptop.

When system boots, the mouse shoots up to the far upper right of the screen and is unusable.

Using Tab key to navigate to log in...once windows starts, mouse operates normally.

Any suggestions?

7 Replies

Re: Problems with mouse and Drive Encryption

Moved provisionally to Encryption: ePO Managed, for better support




Re: Problems with mouse and Drive Encryption

Thanks Pater

Re: Problems with mouse and Drive Encryption

Try updating the BIOS.  If that does not work, go in to the BIOS, and turn off USB 3.0 support.

Re: Problems with mouse and Drive Encryption

Did you find a solution yet?

I have the same problem with multiple E5450 Models and even a E7450 model.

Latest firmwares. Drive encryption 7.1.3

USB 3.0 on or off

Re: Problems with mouse and Drive Encryption

Try switching the computer (in the BIOS) from BIOS (legacy) mode to UEFI mode.  Unfortunately, for this to work, the operating system will have to be reinstalled.  Recommend you try this on a test machine, to see if it works any better/worse.

In my limited testing, switching to UEFI mode fixed these types of issues.

Re: Problems with mouse and Drive Encryption

I also have E7450 model ans face same issue while ago then i take help from Dell Latitude E7540 Manual in which following points are listed after using these points my system runs properly.

  1. Update the chip-set drivers with latest version.
  2. Install the latest BIOS revision.
  3. Download and install the McAfee Endpoint Encryption update.

Re: Problems with mouse and Drive Encryption

Tengo el mismo problema con equipos DELL el mas reciente es un 

XPS 13 7390 2-IN-1 lo curioso del caso es que al iniciar el equipo y teclear ESC o cualquier tecla función ahí si funciona el mouse en la ventana del drive encription.
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community