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Level 9

Problem with Remove EE- Error EE020016


we are facing strange problem with one of the Laptop Dell Latitude E6410 Bios VA09.

After Passing the Preboot Authintication system getting hanged and its not booting to Windows.

-we used EEtech cd for Emergency Boot same problem its hanged.

-We try to Remove the EE by using EETech CD and getting the below error(Screen Shot 0005)

-then we try to Decrypt by sectors and getting the below error (Screen Shot 0006)

Error EE020016

Failure While Recovering From Power Fail.

we are usning Endpoint Encryption 6.0 Patch 2

and already a support ticjet is open but its taking long time to get answer.

can some one advice if any one came across this problem.

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