We are having an issue with some machines showing as un-supported system status once EEPC has been deployed;
We have enable the debug logs, and are using the log reader to format the logs;
There are 2 messages in the logs that are very concerning, one is a debug log, and the other is a warning.
2010-6-10 15:25:8,944 DEBUG MfeEpeHost
From uuid = f2437072-5664-42df-89f4-550ae56ba53f
From Service = MfeEpeOsLogonLibService
To uuid = 59ebac5e-74a4-11df-934f-001e37fdef7c
To Service = MfeEpeOsLogonLibServiceClient Message =
<sendTo serviceName="MfeEpeOsLogonLibServiceClient" serviceUUID="59ebac5e-74a4-11df-934f-001e37fdef7c" xsi:type="ns1:MfeEpeAddress">
<from serviceName="MfeEpeOsLogonLibService" xsi:type="ns1:MfeEpeAddress">
[0xEE040001] Opening driver
2010-6-10 15:25:8,960 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE040001] Opening driver
Does anyone know why I am getting this error "Opening Driver"? I could not find anything in the KB nor on the communities.
Also to note, we have found another machine with a simular error regarding the driver;
This machine displays a driver error;
2010-6-10 16:3:20,205 DEBUG MfeEpeHost
From uuid = af6bdfb5-ce44-40b5-b220-96696a4d9f95
From Service = MfeEpeAuditLibService
To uuid = 56853de2-0e3e-4e15-aa7b-11a4f60785a5
To Service = MfeEpeAuditLibServiceClient Message =
<sendTo serviceName="MfeEpeAuditLibServiceClient" serviceUUID="56853de2-0e3e-4e15-aa7b-11a4f60785a5" xsi:type="ns1:MfeEpeAddress">
<from serviceName="MfeEpeAuditLibService" xsi:type="ns1:MfeEpeAddress">
[0xEE020006] Driver error
2010-6-10 16:3:20,221 WARNING MfeEpeAuditLibService .\EpeAuditServiceHandler.cpp: EPE_audit_service_handler::get_audits: 226: [0xEE020006] Driver error
I think I will have to open a supprt ticket regarding these errors.
I've seen the same thing in ePO for some of my machines, it basically bounces back and forth from un-supported to active whenever I send a wake-up. By the way, where did you get the log viewer?
Yes the log viewer is a life saver, the formatting of the EEC logs are horrible - score one for Simon
Hopefully someday the EEPC logs will be formatted into the client logs for the agent.
As for the error about the driver, rebooting or uninstall/reinstall does not solve the issue.
We cannot get it to do anything..........
We opened a ticket for this issue, however by the time McAfee support was ready to look at this, the issue magically resolved itself.
The user claims they did nothing, and I never did anything on the ePo side, it just started working.