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ndiniz
Level 7

Opening Driver error - EEPC 6.0.1

Hello All;

We are having an issue with some machines showing as un-supported system status once EEPC has been deployed;

We have enable the debug logs, and are using the log reader to format the logs;

There are 2 messages in the logs that are very concerning,  one is a debug log, and the other is a warning.

2010-6-10 15:25:8,944 DEBUG MfeEpeHost
From uuid =  f2437072-5664-42df-89f4-550ae56ba53f
From Service = MfeEpeOsLogonLibService 
To uuid = 59ebac5e-74a4-11df-934f-001e37fdef7c
To Service =  MfeEpeOsLogonLibServiceClient Message =
<element xsi:type="ns1Smiley SurprisedLGetSystemPolicyExc">
      <sendTo serviceName="MfeEpeOsLogonLibServiceClient"  serviceUUID="59ebac5e-74a4-11df-934f-001e37fdef7c"  xsi:type="ns1:MfeEpeAddress">
      </sendTo>
      <from serviceName="MfeEpeOsLogonLibService"  xsi:type="ns1:MfeEpeAddress">
      </from>
      <errorId>
            -301727743
      </errorId>
      <message>
            [0xEE040001] Opening  driver
      </message>
</element>

2010-6-10 15:25:8,960 WARNING MfeEpeOsLogonLibService  .\EpePcOsLogonServiceHandler.cpp:  EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE040001] Opening  driver

Does anyone know why I am getting this error "Opening Driver"?  I could not find anything in the KB nor on the communities.

--

Nick Diniz

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6 Replies
ndiniz
Level 7

Re: Opening Driver error - EEPC 6.0.1

Also to note, we have found another machine with a simular error regarding the driver;

This machine displays a driver error;

2010-6-10 16:3:20,205 DEBUG MfeEpeHost
From uuid =  af6bdfb5-ce44-40b5-b220-96696a4d9f95
From Service = MfeEpeAuditLibService 
To uuid = 56853de2-0e3e-4e15-aa7b-11a4f60785a5
To Service =  MfeEpeAuditLibServiceClient Message =
<element xsi:type="ns1:ATGetAuditsExc">
      <sendTo serviceName="MfeEpeAuditLibServiceClient"  serviceUUID="56853de2-0e3e-4e15-aa7b-11a4f60785a5"  xsi:type="ns1:MfeEpeAddress">
      </sendTo>
      <from serviceName="MfeEpeAuditLibService"  xsi:type="ns1:MfeEpeAddress">
      </from>
      <errorId>
            -301858810
      </errorId>
      <message>
            [0xEE020006] Driver  error
      </message>
</element>

2010-6-10 16:3:20,221 WARNING MfeEpeAuditLibService  .\EpeAuditServiceHandler.cpp: EPE_audit_service_handler::get_audits: 226:  [0xEE020006] Driver error

I think I will have to open a supprt ticket regarding these errors.

--

Nick Diniz

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iguarino
Level 9

Re: Opening Driver error - EEPC 6.0.1

I've seen the same thing in ePO for some of my machines, it basically bounces back and forth from un-supported to active whenever I send a wake-up.  By the way, where did you get the log viewer?

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iguarino
Level 9

Re: Opening Driver error - EEPC 6.0.1

Nevermind, I searched the community and found a link to Simon's site.  Thank you Simon.

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ndiniz
Level 7

Re: Opening Driver error - EEPC 6.0.1

Yes the log viewer is a life saver, the formatting of the EEC logs are horrible - score one for Simon

Hopefully someday the EEPC logs will be formatted into the client logs for the agent.

As for the error about the driver, rebooting or uninstall/reinstall does not solve the issue.

We cannot get it to do anything..........

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ndiniz
Level 7

Re: Opening Driver error - EEPC 6.0.1

We opened a ticket for this issue, however by the time McAfee support was ready to look at this, the issue magically resolved itself.

The user claims they did nothing, and I never did anything on the ePo side, it just started working.

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peter_eepc
Level 15

Re: Opening Driver error - EEPC 6.0.1

Were there other McAfee products installed? AV, HIPS, DLP?

Automatic updates to those could "magically" resolve problems .

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